CBet Casino - El retiro del jugador está restringido debido a los requisitos de apuesta.

I deposited 90,000 pesos, when I reached 150,000 pesos I tried to withdraw. However, I cannot and it says I need to keep playing up to a million pesos.

I spoke with customer support and they told me that to prevent terrorism and money laundering I had to keep playing, the problem is everything adds up and gets subtracted when I lose money, but I have to lose a million pesos for the casino to allow me to withdraw.

Deposite 90 mil pesos, cuando llegué a los 150 mil pesos quise retirar. No me deja y me dice que debo seguir jugando un millón de pesos.

Hablé con el soporte y me dijeron que para evitar terrorismo y lavado de dinero tenía que seguir jugando, lo que sucede es que todo me suma y me resta cuando pierdo dinero, pero tengo que perder un millón de pesos para que el casino me habilite retirar.

Hello jluanma,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Would it be possible to forward any communication between you and the casino regarding this complaint to my nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello, my account has been verified for more than a week. I used real money, I deposited 90 thousand pesos and I want to withdraw 100 thousand but it asks me to play, now, 3 million pesos.

My last conversation with the casino was expressing my concern because instead of reducing the amount I had to play to be able to withdraw the money, it increased.

They told me that they were going to inform their superiors but no more than that.

Hola, mí cuenta está verificada desde hace más de una semana. Usé dinero real, deposité 90 mil pesos y quiero retirar 100 mil pero me pide que juegue, ahora, 3 millones de pesos.

Mi última conversación con el casino fue manifestando mi preocupación ya que en vez de reducirse el monto que debía jugar para poder retirar el dinero, aumentaba.

Me manifestaron que iban a informarle a sus superiores pero no más que eso.

Hello jluanma,

Would it be possible to forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Dear jluanma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.