CBet Casino - La cuenta del jugador ha sido suspendida sin una explicación clara.

My Cbet account has been suspended with money still in it, and no one is getting in touch or telling me why. They said it was automatically blocked due to suspicion....

Apparently, making a deposit and withdrawal is suspicious.

In fact, I lost on the last sports bet I made.

Me bloquearon la cuenta de Cbet , teniendo dinero dentro , y nadie se pone en contacto o dice el motivo, Dicen que fue bloqueada automaticante por sospecha....

Toman como sospecha depositar y retirar

De hecho la ultima apuesta deportiva la perdi

Dear matiasbuz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that ARS 1,000,000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

I made a deposit with the bonus, met the conditions, which ask you to bet all the money for a certain amount x1.5-x2-x3, it depends on how the roulette spins, I have been using cbet for a long time.

Then I had the withdrawals in process, there were 2/3 withdrawals that totaled 990 USD

Realize un deposito con el bono, cumpli las condiciones , que te piden que apuestes todo el dinero por cierto monto x1.5-x2-x3 ,Depende como gire la ruleta, utilizo cbet hace muchisimo.

Luego tenia los retiros en proceso eran 2/3 retiros que sumaban 990 USD

I went all in on a sports bet and it turned out well, in fact I lost the last sports bet

Le hice all in a una apuesta deportiva y salio bien , de hecho la ultima apuesta deportiva la perdi

Dear matiasbuz,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.