CBet Casino - La retirada del jugador se ha retrasado repetidamente.

I made two deposits on cbet.gg, and everything was going smoothly until I tried to withdraw my money. It's been 6 days now, and they keep giving me excuses or putting obstacles in the way of the withdrawal. First, it was a provider issue, then it was due to their platform policies, and now, once again, they claim there's a provider problem. However, they've informed me that my account is under review and have disabled the withdrawal option until they contact me via email. And, of course, they told me to wait another 72 hours! This is the third time I've been asked to wait that long. I've reached my limit and I'm very upset 😡. I don't know what else to do but wait, but the way things are going, it seems like this might be a platform that scams its clients!

realice un dos depósitos en cbet.gg y todo venia bien hasta que quise realizar el retiro del dinero. Ya pasaron 6 días y me siguen dando excusas o poniendo trabas para poder realizar el retiro de mi dinero. Primero fue por problema del proveedor, por políticas de su plataforma y ahora nuevamente salió el problema del proveedor pero ya me informaron que mi cuenta está en revisión y que anularon la opción de retiro hasta que se contacten por correo y obviamente me dice. Que espero nuevamente 72 Hs! Es la tercera vez que me hace esperar ese plazo. Ya llegue a mi tope y estoy muy enojado 😡. Nose que más hacer que esperar pero por cómo viene el tema pareciera ser una plataforma que estafa a sus clientes!

Dear dakotabm8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello good! I answered you by email!

Buenas! Te conteste por correo !

Thank you for your reply, dakotabm8. I apologize, but I have not received any emails from your email address. Could you please forward everything again?

Dear dakotabm8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.