ChillBet Casino - Se ha retrasado el pago de las ganancias del jugador.

That casino doesn't pay out what you win, and you can't register your email to get paid. The verification email never arrives, and besides, they don't pay you. I had to spend all the money I won because I could never withdraw it.

Ese casino no paga lo que ganas y no puedes registrar el correo electrónico para que te paguen nunca llega el correo de verificación y aparte no te pagan, me tuve que gastar todo el dinero ganado porque nunca lo pude retirar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Panther32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They never explain anything in their emails, and they don't answer in the chat either. They offer no solutions. I was never able to verify my email address, nor did I receive the verification email. Therefore, you can't withdraw your money if they don't send you the verification; they're a complete scam.

Ellos nunca te explican nada en su correo y tampoco en el chat te atienden y no dan soluciones nunca pude verificar mi correo electrónico ni tampoco llegaba el correo para poder verificar y por ende no puedes retirar si ellos no te mandan la verificación son puro scam

I'm not talking about a small amount of money, I'm talking about 160,000 pesos that were stolen from me.

Chillbet is a casino run by thieves, don't play there

No estoy hablando de poco dinero estoy hablando de 160,000 pesos que me robaron.

Chillbet es un casino de ladrones no jueguen ahi

Why don't you publish what happened to me? Chillbet doesn't pay, it steals money like a scam.

I had to spend all my money on Saturday because they weren't giving me any answers, not even a chat.

And supposedly the chat support on Telegram never answers.

Porque no publican ustedes lo que me pasó chillbet no paga se roba el dinero como scam

Tuve que gastarme todo mi dinero el sábado porque no me daban respuesta de nada ni un chat nada.

Y disque el chat que te atiende en telegram nunca responde

Dear Panther32,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Panther32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru