Cobra Casino - La cuenta del jugador se cerró.

Hello, I deposited €2000 in the casino

and my account fully verified!

I was told that I have to wager the €2000 3x, I did this (€6000)

Last night I requested several withdrawals because I want to withdraw my money.

3 x €500

1x 360

20 minutes ago I wanted to check if there is any news and suddenly I see that my account is deactivated!

Live chat support says my account is under investigation. And he has no information why the account is deactivated.

Why is my account suddenly under investigation when I want to pay out I need my money !!! Is this a scam?

Hallo ich habe in dem Casino 2000€ Eingezahlt

und mein Konto vollständig verifiziert!

Mir wurde mitgeteilt das ich die 2000€ 3x umsetzen muss dies habe ich gemacht (6000€)

Gestern Abend habe ich mehrer Auszahlungen beantragt weil ich mein Geld auszahlen möchte.

3x 500€

1x 360

vor 20 Minuten wollte ich nachschauen ob es Neuigkeiten gibt auf ein Mal sehe ich das mein Konto deaktiviert ist !

Der Support im Livechat sagt mein Konto in Untersuchung. Und er habe keine Informationen wieso das Konto deaktiviert ist .

wieso ist mein Konto wenn ich auszahlen möchte auf ein Mal in Untersuchung ich brauche mein Geld !!! Ist das ein Betrug ?

Hello NICOLEN,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you contact the casino with this issue and if yes, what did they respond?

At first sight it looks like a standard double check of your account and game play. It is common in some casinos to do such a thing to prevent irregularities. When exactly did they close the account?

Looking forward to your answer.

Regards,

Nick

Good evening, yes this is my first withdrawal request at this casino.

My account is fully verified according to the email on May 24th, 2022, 6:32pm

Account was closed on May 24, 2022 or May 25, 2022

I emailed the casino 2 days ago and still no response and the live chat doesn't know why my account is deactivated and tells me to wait 1 day but after that 1 day nothing has changed and I have 0 information!

Guten Abend , ja dies ist meine erste Auszahlungsanfrage in diesem Casino.

Mein Konto ist laut email dem 24. Mai 2022, 18:32 vollständig verifiziert

Das Konto wurde am 24. Mai 2022 oder am 25. Mai 2022 geschlossen

Ich habe mich am vor 2 Tagen per email an das Casino gewandt und immer noch keine Rückmeldung erhalten und der Livechat weis nicht wieso mein Konto deaktiviert ist und sagt zu mir ich soll 1 Tag warten aber nach diesem einen Tag hat sich nichts geändert und ich habe 0 Informationen!

Hello NICOLEN,

It is sometimes common that the casino do a double check of verification, even more common when playing with a bonus balance.

As your account was closed only a few days ago, I would definitely recommend you to wait at least until the next week for the check to be finished. We will definitely intervene if there wouldn't be any update from the casino. Please let us know once they respond you, until then I will set back the timer to you.

Regards,

Nick

Now all of a sudden my email address and my username mean there is no account, this casino is a scam!

Jetzt heist es auf ein Mal unter meiner Emailadresse und meinen Benutzernamen gibt es kein Konto dieses Casino ist doch Betrug !

Hello NICOLEN,

Could you please forward a screenshot of what exactly is shown there when you try to login to nikolas.b@casino.guru? Did the casino respond you since then?

Regards,

Nick

Done

Erledigt

Hello NICOLEN,

Could you please advise if you have sent the e-mail to the above mentioned e-mail address as I haven't receive anything from your e-mail used here? Or did you use a different one to send it?

Dear Nicole,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.