Coins.Game Casino - El jugador tiene problemas de acceso y retrasos en los retiros.

Hello, I've always played on this platform, made several deposits, and also made several withdrawals of various amounts, which always came through within an hour at most. However, on Sunday, 03/03/2024, I attempted a withdrawal of R$ 900.00 and it took the whole day, and still did not process. When I checked, it had been cancelled and they requested document verification. I verified everything and was asked to activate the 2FA authentication code. Suddenly, my account was logged out. Now, every time I try to enter the Authenticator code, it gives an error. I need help. Thank you.

Also, I've sent various documents as they requested for the deactivation of 2FA, but without specifying where to resend, and from then, there has been no response.

Olá, sempre joguei nessa plataforma, fiz vários depósitos, e também já fiz vários saques de vários valores, e sempre cai no máximo 1h no domingo dia 03/03/2024 fui fazer um saque de R$ 900,00 demoro o dia inteiro e não caiu fui olhar, tinha sido cancelado, pediram verificação de documentos, verifiquei tudo ok, a ir pediu pra ativar, o cód autenticador de 2 FA. Pronto a ir do nada minha conta saiu do login. E ao entra pedi o cód do Authenticador, quando vou colocar da erro. Preciso de ajudas. Obrigado.

E também mandei vários documentos como eles pediram pra fazer a desativação do 2 FA, só que sem falar pra reenviar, e da ir não responde mais

Dear denuncbet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coins.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the error you are experiencing in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear denuncbet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.