I've seen all kind of scammy/scummy casinos online but this is something completely different. I feel like it's worse, but I let you judge.
At first my experience was pretty ok, even if their no deposit spins offers need you to deposit real money and wager the equivalent of your winnings (or x2 x3 I don't remember). Other than that, the experience was ok, pretty sleek and clear interface with a lot of small bonuses/rakebacks you receive even at the lowest levels and keep you engaged.
On a sunday I decided to reach some milestones and do a lot of wagering with their inhouse 98 or 99% rtp games. I played 5 or 6 of them in parallel, but despite playing different games, I was running very bad and my bankroll flew away pretty quickly. So reaching the milestone proved to be a bad operation, but I thought nothing of it, bad runs happen even with the fairest 99% games.
The day after I decided to try my luck with these games, especially one "dice" type of a game with something like 65% odds, launched in auto and went on to do some chores. I came back and found my bankroll totally depleted. I was in a kind of shock, I checked my last runs and saw that I lost ALL OF THEM ,history showed maybe 30 or 40, but still the odds of losing even 30 such games in a row was astronomically low.
This when it gets weirder, I talk in the chat about this, I wasn't mad or anything just laughing about the clown show, the moderator told me about how you can control luck and stuff like that.
When I talked about it to support they advised me to stop playing this game (yeah good idea Sherlock, why don't you kill it yourselves). A couple of hours after they came back to me very happy about themselves, telling me they solved the problem and reimbursed the (very small) amount I lost that day. They were very casual about this "bug".
Things escalated a little bit on my side, I was shocked by how lightly they were taking the huge problems of their inhouse game. I told them that I lost all trust in them, and I was questioning my results the previous days. Given that there are no archive of past bets (the give access to 100 bets maybe, with no specific info, hash or id) I could not verify them.
They couldn't see any problem, and didn't understand why anyone would question why someone would ask a verification. I have a ton of screenshots and chatlogs, they're absolutely surreal.
Given the fact that invested (i mean lost) small amounts and that had very little left, I asked them to close my account and remove me from their mailing lists. Even that was beyond the capabilities of their INCOMPETENT support and IT, they told me to self-exclude from their site, something I find really dishonest because I wasn't leaving them because of "gambling addiction" problem but because they were the absolute worst most incompetent clowns I ever crossed paths with.
To this day I receive free spins and promotions.
Sometimes idiots are more dangerous than crooks and thieves
At first my experience was pretty ok, even if their no deposit spins offers need you to deposit real money and wager the equivalent of your winnings (or x2 x3 I don't remember). Other than that, the experience was ok, pretty sleek and clear interface with a lot of small bonuses/rakebacks you receive even at the lowest levels and keep you engaged.
On a sunday I decided to reach some milestones and do a lot of wagering with their inhouse 98 or 99% rtp games. I played 5 or 6 of them in parallel, but despite playing different games, I was running very bad and my bankroll flew away pretty quickly. So reaching the milestone proved to be a bad operation, but I thought nothing of it, bad runs happen even with the fairest 99% games.
The day after I decided to try my luck with these games, especially one "dice" type of a game with something like 65% odds, launched in auto and went on to do some chores. I came back and found my bankroll totally depleted. I was in a kind of shock, I checked my last runs and saw that I lost ALL OF THEM ,history showed maybe 30 or 40, but still the odds of losing even 30 such games in a row was astronomically low.
This when it gets weirder, I talk in the chat about this, I wasn't mad or anything just laughing about the clown show, the moderator told me about how you can control luck and stuff like that.
When I talked about it to support they advised me to stop playing this game (yeah good idea Sherlock, why don't you kill it yourselves). A couple of hours after they came back to me very happy about themselves, telling me they solved the problem and reimbursed the (very small) amount I lost that day. They were very casual about this "bug".
Things escalated a little bit on my side, I was shocked by how lightly they were taking the huge problems of their inhouse game. I told them that I lost all trust in them, and I was questioning my results the previous days. Given that there are no archive of past bets (the give access to 100 bets maybe, with no specific info, hash or id) I could not verify them.
They couldn't see any problem, and didn't understand why anyone would question why someone would ask a verification. I have a ton of screenshots and chatlogs, they're absolutely surreal.
Given the fact that invested (i mean lost) small amounts and that had very little left, I asked them to close my account and remove me from their mailing lists. Even that was beyond the capabilities of their INCOMPETENT support and IT, they told me to self-exclude from their site, something I find really dishonest because I wasn't leaving them because of "gambling addiction" problem but because they were the absolute worst most incompetent clowns I ever crossed paths with.
To this day I receive free spins and promotions.
Sometimes idiots are more dangerous than crooks and thieves
- nice design
- Inhouse games are slow and riddled with catastrophic bugs.
- Incompetent moderators, support and IT
