Corgibet Casino - El retiro del jugador se ha retrasado y la cuenta se ha suspendido.

I have no more patience for these stupid, limited idiots. I've been trying for a month to get my money from corgibet and coolzino, both the same scam provider. On August 5th or 6th, I deposited 50 at both casinos using crypto with the currency TRX. I wanted to withdraw from both sites and my account was suspended on both. Now for a month they've been insisting that I send a deposit receipt showing my full name, date, etc., but that's not possible because I deposited from my Exodus wallet, where my full name definitely can't be seen because it's crypto and anonymous. They're probably too stupid to understand, or they just don't want to understand because they simply don't want to withdraw any money. In addition, I'm supposed to upload a bank statement showing how I bought the crypto I deposited with them, but that's not possible either, since I've had crypto in my wallet for years that I deposited there. They don't want to understand all of this because they seem to be mentally challenged. It's truly unbelievable. I'm slowly losing my patience. I've written my fingers to the bone for this stupid bunch.

Ich habe keine geduld mehr für diese dummen eingeschränkten volldioten mehr ich versuche seit einem monat mein geld auf corgibet und coolzino zu kriegen beides der gleich scam anbieter . ich habe am 5 oder 6 august auf beiden casinos 50 eingezahlt mit krypto mit der währung trx . auf beiden seiten wollte ich wieder auszahlen und auf beiden wurde mein konto suspendiert , nun behaaren sie seit 1 monat darauf das ich einen einzahlungsbeleg sende wo man meinen vollen namen datum etc sieht was aber nicht möglich ist das ich von meiner exodus wallet eingezahlt habe wo man auf keinen fall meinen vollständigen namen sieht da es krypto ist und anonym ist . Um das sie verstehen sind die wohl zu dumm oder sie wollen es einfach nicht verstehen weil sie einfach kein geld auszahlen wollen . dazu kommt das ich einen kontoauszug hochladen soll wo man sieht wie ich das krypto gekauft habe was ich bei ihnen eingezahlt habe , geht aber auch nicht da ich seit jahren krypto in meiner wallet halte die ich dort eingezahlt habe , das alles will man aber nicht verstehen weil man anscheinend geistlich eingeschränkt ist dort . Es ist wirklich unfassbar mir platzt langsam der faden ich habe keine geduld mehr ich habe meine finger wundgeschrieben für dieses dumme pack

Dear Jonaslrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your payment method seems to be the only issue? Has the casino approved the rest of your documents?  
• Could you please provide the exact date of your initial verification request?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I would like to emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. Kindly refrain from using inappropriate language.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

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Dear Jonaslrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru