CosmicSlot Casino - El retiro del jugador se retrasa.

Hello,

I won money at the named casino without any bonuses or anything of the sort and also met the usual turnover conditions. Then I wanted to withdraw €610, which I was also able to request. However, since then, nothing has happened. In the live chat, they only said things like, "We can't say exactly how long," or advised me to email them. Whenever I emailed, I was simply ignored. I'm at a loss and don't know what to do next.

Kind regards, Jannis

Hallo,

ich habe bei benannten Kasino Geld gewonnen ohne jegliche Bonis oder des gleichen und auch die normalen Umsatzbedingugen erfüllt. Dann wollte ich mir 610€ auszahlen, dies könnte ich auch beantragen. Seid dem ist aber nichts mehr passiert, im Live Chat habe die nichts anderes gesagt als: man kann nicht sagen wie lange genau oder bei frage an die Mail schreiben. Bei dieser Mail würde ich dann immer ignoriert. Ich bin ratlos und weiß nicht weiter.

Mit freundlichen Grüßen Jannis

Hello xckdqkpt2b,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicSlot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello, yes I am fully verified and have withdrawn money in the past. The casino last responded 4 days ago, but that was only the day I requested the withdrawal, but since everything has been ignored since then I've become afraid. So should I wait longer?

hallo ja ich bin vollständig verifiziert und habe mir in der Vergangenheit auch schon mal Geld auszahlen lassen, das Casino hat das letzte mal vor 4 Tagen geantwortet, das war aber auch erst der Tag wo ich die Auszahlung angefragt habe, aber da seid dem alles ignoriert wurde habe ich Angst bekommen. Soll ich also erst länger warten ?

Dear Jannis,

Our team always tries to do its best for the comfort of our customers. However, the workload due to the New Year holidays has slightly affected the speed of payments. All withdrawal requests that you have not cancelled were paid out yesterday. Also a special bonus is waiting for you. You can get more details from your personal VIP manager.

We will be glad to see you again in our Cosmic Team!

Best wishes, CosmicSlot administration

Ok close the case please

Ok schließt den Fall bitte

Hello xckdqkpt2b,

Do I understand it correctly that you have received the money from the casino?

Awaiting your response.

Regards,

Nick

Dear xckdqkpt2b,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything is fine, please close case

Alles gut, fall bitte scließen

case solved

Fall gelöst

Dear xckdqkpt2b, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru