Cosmobet Casino - El retiro del jugador se retrasa.

Hello everyone.

I've always played at this casino and have generally had a good experience. I've always withdrawn my winnings using BTC, but this time I chose the bank transfer method.

It says that the withdrawal status is SUCCESS

BUT I DON'T HAVE THE MONEY IN MY BANK ACCOUNT AND IT'S BEEN 3 DAYS. They keep insisting that they are investigating.

Please help me, I need that money.

Salve a tutti.

ho sempre giocato in questo casinó trovandomi "bene" ho sempre ritirato le mie vincite tramite BTC questa volta ho usato la modalità bonifico bancario.

mi dice che il prelievo è in stato SUCCESS

MA NON HO I SOLDI IN BANCA E SONO PASSATI 3 giorni insistono dicendo che stanno investigando.

aiutatemi ho bisogno di quei soldi.

Dear armandoluigioddo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests, gameplay investigation, or other external factors the casino cannot influence. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I understood all of this.

but it seems absurd to me, I mean I've always withdrawn with BTC and they even arrived in one day.

Now how can you wait so long?

I often check the banking app to see if they have arrived but nothing..

can you confirm that I will have them for a maximum of 3 working days, right? It's Christmas and I need them.

Ho compreso tutto ciò.

ma mi sembra assurdo cioè ho sempre prelevato con BTC ed addirittura in un giorno mi arrivavano.

ora com’è possibile aspettare così tanto?

spesso controllo l’app bancaria per vedere se sono arrivati ma nulla..

mi confermate che massimo 3 giorni lavorativi li avrò giusto? Siamo a Natale e mi servono.

Also it is not possible that it takes all these days. We are

speaking of the company SANTEDA never had problems of this type with them maximum 3 days you have your money. Even to me they always gave money in 2 days or one day. So it is really an anomalous situation

Inoltre non è possibile che ci vogliano tutti questi giorni. Stiamo

parlando della società SANTEDA mai avuto problemi di questo tipo con loro massimo 3 giorni hai i tuoi soldi. Addirittura a me hanno sempre dato di soldi in 2 giorni o un giorno. Quindi è davvero una situazione anomala

they keep telling me the same thing even today, that they are working on the case. Other agents told me to contact them today if they would not arrive today either.

It's Christmas and I only had that much money available.

I'm not even sleeping from anxiety. Please tell him to push this situation.

continuano a dirmi la stessa cosa ormai anche oggi,che stanno lavorando al caso. Altri agenti mi avevano detto di contattarli oggi se non sarebbero arrivati nemmeno oggi.

siamo a Natale ed io avevo solo quei soldi a disposizione.

non sto nemmeno dormendo dall’ansia. Vi prego ditegli di sollecitare questa situazione.

I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. These delays can occur due to external factors beyond the casino's control.

Our policy requires us to wait for this 14-day period to elapse. If you haven’t received your winnings by then, please let us know, and we will proceed with further investigation on your behalf.

Thank you for your patience and understanding.

Solved case closed they issued my winnings in BTC

Risolto caso chiuso hanno emesso la mia vincita in BTC

Dear armandoluigioddo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru