CrownPlay Casino - La opción de retiro del jugador se ha retrasado.

Hello,

I won €20,000 and deposited about 95% of it via Revolut. I've already received the first €700, but suddenly the Revolut withdrawal option has disappeared. This is a bit worrying. I have two more withdrawals pending via Revolut (€800 total) and have initiated another one via VISA. Is it normal for the withdrawal option to simply disappear like this? This has never happened to me before.

Kind regards and many thanks

PS: I accidentally filed another complaint, but with the wrong casino and the wrong amount in dispute. Please accept my apologies for the inconvenience.

Hallo,

ich habe 20.000€ gewonnen und zu ca. 95% über Revolut eingezahlt. Die ersten 700€ habe ich bereits erhalten, allerdings ist aufeinmal die Auszahlungsmöglichkeit Revolut verschwunden. Das verunsichert mich ein wenig. Ich habe noch zwei weitere über Revolut (800€) mit dem Status "pending" und eine weitere nun über VISA veranlasst. Ist das normal, dass die Auszahlungsmöglichkeit einfach so verschwindet? Das ist mir noch nie passiert.

Liebe Grüße und vielen Dank

P.S.: Ich habe aus Versehen eine weitere Beschwerde eingereicht, allerdings mit dem falschen Casino und dem falschen Streitwert. Entschuldigen Sie die Unannehmlichkeiten.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in and check the status of your payouts?
• Have you inquired about the availability of the payment methods since the issues appeared? Have you received an explanation for the removal and the delay?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear niggo93,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas