CrownPlay Casino - La retirada del jugador se ha retrasado.

Hello, I've been waiting for my money since March 16th. I'm starting to get the feeling I'm not getting any money from them. I need help from those of you who have experience. Customer service always says the same thing. What can I do?

Hallo ich warte seid dem 16.03 auf mein Geld ich habe langsam das Gefühl das ich kein Geld bekomme von den ich brauche eure Hilfe die Erfahrung gemacht haben. Kunden Dienst schreibt immer das gleiche was kann ich machen ?

Dear abduoezzzzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello,

I won my winnings without a bonus. I've never withdrawn anything from the site. No, I didn't do KYC verification because it says I don't need it. My account looks good. I wrote an email specifically, and they said everything was fine.

mfg

abdu

Hallo,

ich habe mein Gewinn ohne Bonus gewonnen. Ich habe bei der Seite noch nie abgehoben. Nein ich habe kein kyc Verifizierung gemacht weil da steht das ich keine benötige weil es bei mir gut aussieht ich habe extra ein email geschrieben und die meinten alles gut.

m.f.g

abdu

Please forward me all the communication between you and the casino customer support regarding the delay in the processing of your payment at veronika.f@casino.guru. Thank you for your patience and cooperation.

Hello, I sent it to you via email. Thank you very much…

Hallo ich habe es ihnen per email geschickt vielen herzlichen Dank…

Thank you very much, abduoezzzzz, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear abduoezzzzz,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite CrownPlay Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Jana

I received 2000 euros

I only need 1500€ more 🍾

Hallo Jana

ich habe 2000 Euro überwiesen bekommen

mir fehlen nur noch 1500€ 🍾

Dear abduoezzzzz,

Thanks for the update. Please notify us when the remaining funds are received.

All right, I'll do it.

Alles klar mach ich.

Dear abduoezzzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I'm still waiting for my money

Hallo ich warte immer noch auf mein Geld

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear abduoezzzzz,

is there any update? Have you received the rest of your funds?

Dear abduoezzzzz,

We would like to kindly apologize for the delay.

We are pleased to inform you that your payments have been successfully completed.

There are no more pending withdrawals in your account.

Kind Regards,

CrownPlay Casino

Dear abduoezzzzz,

please keep us updated when you received the rest of your funds.

Dear abduoezzzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru

We’ve reopened this complaint at the request of abduoezzzzz. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.