CrownPlay Casino - Los retiros de los jugadores se retrasan.

Hello,

As you can tell from all the other complaints about this casino, I have the same problem. With every small withdrawal of 500€ I have to ask and ask because this casino does not pay out winnings. I have been waiting for two weeks for my withdrawals again.

My user does not require verification. I have not used bonuses. I have made previous withdrawals. Which have always had the same problem. I have played slots and sports. I have contacted customer service without getting any help from them.

I have about 9000€ stuck and they won't pay this. Every withdrawal is deliberately delayed for at least two weeks. Can you contact the casino so I can get my money back? This is a picture of one of my withdrawals attached. I don't have any live chat conversations with them.

Hei,

Kuten kaikkien muidenkin valituksista tätä kasinoa kohtaan voitte päätellä, minulla on myös sama ongelma. Jokaikisen pienen 500€ noston kanssa joutuu vääntämään ja kyselemään perään, koska tämä kasino ei voittoja maksa. Olen jälleen odottanut kaksi viikkoa nostojani.

Käyttäjäni ei vaadi vahvistusta. En ole käyttänyt bonuksia. Olen tehnyt aikaisempia nostoja. Joiden kanssa on kyllä aina ollut sama ongelma. Olen pelannut kolikkopelejä sekä urheilua. Olen ollut yhteydessä asiakaspalveluun saamatta sieltä mitään apua.

Minulla on jumissa noin 9000€ eivätkä he suostu tätä maksamaan. Joka nostoa viivyttetään tarkoituksella ainakin kaksi viikkoa. Voitteko ottaa kasino on yhteyttä jotta saan joskus rahani? Tämä on Liitteenä kuva yhdestä nostostani. Minulla ei ole tallessa live chat keskusteluja heidän kanssaan.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your last interaction with support discussing the delay?
• Could you please clarify whether you can request multiple withdrawal requests?
• When did the casino process a last payout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear BROTHERBIG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, the conversations are always the same. The casino is reporting that there is a backlog of payments, which is not true. Now after two weeks I received three small withdrawals. And now I have withdrawals waiting again, which will definitely take at least another two weeks. I ask you to keep the complaint open until I have received my money and ask the casino to stop delaying withdrawals

Hei, keskustelut ovat aina samanlaisina. Kasino välittää että maksuissa on ruuhkaa mikä ei pidä paikkaansa. Nyt kahden viikon jälkeen sain kolme pientä nostoa. Ja nyt minulla on jälleen nostoja odottamassa, joissa menee aivan varmasti taas vähintään se kaksi viikkoa. Pyydän pitämään valituksen auki kunnes olen saanut rahani ja pyydän kasinoa lopettamaan nostojen viivyttelyn

I'm waiting for response please?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello BROTHERBIG,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear CrownPlay Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear BROTHERBIG,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your withdrawal requests.

Please be informed that we forwarded your payment with high priority to the relevant department, which will finalize your transaction in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Crownplay Casino Team

Dear BROTHERBIG,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Thanks you for your response Crownplay! Tho nothing is happening. I will keep updating this thread.

Dear BROTHERBIG,

Thank you for your reply.

We are happy to inform you that two of your withdrawal requests have been successfully complete.

Please be informed that your third request is in the final stages and will be finalized in the nearest time.

We thank you for your understanding and patience.

Kind regards,

Crownplay Casino Team

Dear BROTHERBIG,

We are happy to inform you that all your previous withdrawal requests have been successfully complete.

We can see that you placed a new withdrawal request.

Please be informed that it can take up to 3 working days in order to finalize the payment.

Thank you for your understanding.

Kind regards,

Crownplay Casino Team

Dear BROTHERBIG,

Please keep us informed of any further developments.

Dear BROTHERBIG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of BROTHERBIG. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Once again, withdrawals have been severely delayed. It makes no sense that no withdrawals are being paid, but all are being delayed.

Jälleen kerran nostot ovat pahasti viivästyneet. Eihän tässä olen mitään järkeä että mitähän nostoja ei makseta ajellaan vaan kaikkia viivyttetään

Dear BROTHERBIG,

Could you please clarify the current status of your withdrawals? Have you received you received anything?

Best regards,

Attila G.

Dear BROTHERBIG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Withdrawals are constantly delayed even though they claim they should arrive within three business days. Sometimes I get withdrawals Jutta incredibly slowly. No casino can delay payments like this for a month for a reason

Jatkuvasti nostoja viivytetään vaikka väitetään että näiden pitäisi saapua kolmessa arkipäivässä. Saan välillä nostoja Jutta uskomattoman hitaasti. Mikään kasino ei voi maksuja näin viivyttää kuukausi tolkulla

Dear BROTHERBIG,

I understand your frustration with the slow processing of withdrawals. However, it is difficult to properly assess the case without more specific information. The casino previously stated that all of your earlier withdrawal requests have been successfully completed.

Could you please summarize the following details for us?

• How much do you still need to withdraw?
• When did you receive your last withdrawal, and how long did it take to be processed?
• Do you currently have any pending withdrawal requests?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Yeah, three small 500€ withdrawals were processed. Again I have waited for a week for other 3x500€ withdrawals. They are not paying single withdrawal in time, delaying every single one. Last time it took 2 weeks even they state it should take only 3 business days. Now again it has taken a week.

Dear BROTHERBIG,

Could you please clarify how much do you still need to withdraw?

Thank you in advance.

Best regards,

Attila G.

Hello,

At the moment I have 10 000€ on the account. Been waiting once again a week for small withdrawals. Never Im getting withdrawals in 3 banking days even this they claim on their T&C. Withdrawal delays have been continuing now for months.

Hey, once again 3 withdrawals been pending over a week, every payment has been delayed

Dear CrownPlay Casino,

Could you kindly clarify the reason for the delay in processing the withdrawals?

Thank you in advance.

Best regards,

Attila G.

Dear BROTHERBIG,

Thank you for reaching out to us.

We would kindly like to inform you that your payment has been forwarded and will be finalized as soon as possible.

We thank you for your understanding and patience.

Kind regards,

Crownplay Casino Team

You can't just keep every withdrawal stuck there for weeks. Because you don't pay for withdrawals, you can't play at your casino. This is a complete scam and this has been going on for months. The amounts are still very small. It's absurd.

Ettehän te voi joka nostoa jumittaa siellä viikkoja. Koska ette maksaa nostoja teidän kasinolla ei voi pelata. Tämähän on täysi huijaus ja tätä on jatkunut jo kuukausia. Summat ovat vielä erittäin pieniä. Järjetöntä.

Dear CrownPlay Casino,

We would like to ask you to proceed with the withdrawals at a rate that complies with the casino’s Terms and Conditions, which state:

6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account. (https://crownplay.com/ai/rules)

Thank you in advance for your cooperation.

Best regards,

Attila G.

Hello,

I've received 3 withdrawals but I already have another 3 pending. Never I get these on time. Now I have there around 7000€ stuck. I always have to wait minium 7-14 days.

Dear BROTHERBIG,

Thank you for your reply.

We would kindly like to inform you that at the moment there is one pending withdrawal request on your account from the 06.10.

Please note that you can find the daily/monthly withdrawal limits within our terms and conditions 6.11.

The limit depends on your account level which is currently: 1.

Your pending withdrawal requests is already under review and will be finalized in the nearest time.

Thank you for your understanding and patience.

Kind regards,

Crownplay Casino Team

Dear BROTHERBIG,

Do you have any updates for us regarding this complaint?

Best regards,

Attila G.

Dear BROTHERBIG,

We are happy to inform you that all pending withdrawal requests have been successfully complete.

Please don't hesitate to contact us in case of further questions.

Kind regards,

Crownplay Casino Team

Dear BROTHERBIG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru