Crypto Palace Casino - El jugador se ha desconectado durante el rollover.

I started winning and was about to finish the rollover when they disconnected me.

Empece ganando y a punto de terminar el rolover y que me desconectan.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what error message you saw when you were disconnected from your account?
• Are you able to access your account now, or has it been blocked by the casino?
• Is the gameplay that was interrupted visibly recorded in your gaming history?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I don't remember the first question, the second, and I don't know the third. I can't get in.

La primera pregunta no recuerdo la segunda pregunta no y la tercera no se. No puedo entrar.

Please send me the screenshot of the error you see when you try logging into your casino account.

Also, have you contacted the casino customer support once you found out you were unable to access your account?

Dear eltata13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.