Dafabet Casino - El retiro del jugador se ha retrasado.

Hi!

I have been a Dafabet customer for many years, and I have never had any problem getting paid.

to my surprise, I requested a payment on 01/04/2022, in the amount of 3150.00 BRL, and so far I have not received it.

on 01/05/2022, I received an email requesting additional documents. I sent the documents and a few hours later I received an email informing me that my documents were approved. Therefore, payment had to be made, which has not happened until today.

They asked me to wait 3 days to receive payment, the 3 days have passed and even so, I haven't received it. I've already contacted the chat, e-mail, but nobody solved anything.

Olá!

eu sou cliente da Dafabet há muitos anos, e nunca tive problema algum para receber o pagamento.

para a minha surpresa, eu solicitei um pagamento no dia 04/01/2022, no valor de 3150,00 BRL, e até hoje não recebi.

no dia 05/01/2022, eu recebi um e-mail solicitando documentos adicionais. Eu enviei os documentos e, algumas horas depois, eu recebi um e-mail informando que os meus documentos foram aprovados. Portanto, o pagamento deveria ser feito, o que não aconteceu até o dia de hoje.

Pediram para eu aguardar 3 dias para receber o pagamento, os 3 dias já se passaram e mesmo assim, não recebi. já entrei em contato no chat, e-mail, mas ninguém resolveu nada.

Dear rossiglauber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I will keep waiting.

I send emails asking about my payment and they don't respond.

I always received payment within 1 day. This time, I've been waiting for a week.

Vou continuar aguardando.

Eu envio e-mails perguntando sobre o meu pagamento e eles não me respondem.

eu sempre recebi o pagamento em 1 dia. Desta vez, estou há uma semana aguardando.

Dear rossiglauber,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.