Dafabet Casino - Se han confiscado las ganancias de los jugadores.

Сasino canceled the withdrawal. I want to complain about Dafabet Casino. I've been trying to get my money for a long time. I'll tell you the details. I played at Dafabet Casino in October. My balance after the game ended was $1584. I wanted to withdraw my deposit and winnings, but Dafabet Casino canceled the withdrawal. I received a letter:

"Please be advised that your withdrawal request for $1,584 has been denied. After carefully reviewing your account, our management has decided to confiscate your bonus and winnings of $634.50. "

The casino sent me a deposit of $950, and the rest was taken. They did not explain their actions, did not answer my questions. It seems strange to me. When I lose the casino takes my money, but when I win confiscate my winnings. I believe that the actions of the casino do not comply with the rules of the casino and the laws of any country. An honest casino returns money to its users. Please solve my problem.

Dear SlavSplav,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you won the amount by playing with a bonus? Could you please specify, which one you activated?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Hello, I didn't use the bonus to play. I made a regular deposit. I sent letters to you.

Thank you very much SlavSplav for your reply and emails. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

We will now try to contact the casino to join here and help us resolve your issue.

We still could not contact the casino. We will try to get in touch with them again. However, if we won't be able to get respond from them we will be forced to close the complaint as unresolved, which could lead to rating deduction.

Dear SlavSplav,

I'm sorry to inform you that we was not able to reach the casino, therefore we won't be able to help you out in your case. Please do not hesitate to contact us if you will come across any trouble again in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion, if possible.

Dear Dafabet Casino,

I acknowledge your email indicating that the player's winnings have been confiscated due to fraudulent betting activity as specified in your T&C 9.4 (Terms and condition).

Please forward me the evidence supporting this claim at michal.k@casino.guru for an independent review.

Thank you in advance.

Hi Casino Guru,

Evidence request has been sent to relevant department for approval. We will update you once we received their feedback. Thank you.

Dear SlavSplav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear SlavSplav,

We understand that a considerable amount of time has passed since you filed your complaint. Despite multiple attempts to reach you, we have not received any response. Regrettably, we must close this complaint as rejected. We would like to thank the casino team for their cooperation and willingness to address all past concerns.

Please feel free to reach out if you encounter any issues with this or any other casino in the future, and we will try our best to assist you.

Best regards,

Michal

Casino Guru