Dazardbet Casino - El retiro del jugador se ha retrasado después de la limitación de la cuenta.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided (apart from those you mentioned in your message) and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning!

All identity documents have been sent! But this question they accepted.

I sent Binance profile data (also accepted).

Statement for the month of May, proof of deposit (USDT) and statement of movement of the BINANCE wallet for the last 3 months! (This question of the statement is not being approved and they always ask to send the same thing again).

Last contact was on July 25th by email from Dazardbet's profile.

Bom dia!

Todos documentos de identidades foram enviados! Mas essa questão eles aceitaram.

Mandei dados do perfil da Binance (também foram aceitos).

Extrato do mês de maio, comprovante de depósito (USDT) e extrato de movimentação da carteira BINANCE dos últimos 3 meses! (essa questão do extrato não estão aprovando e sempre pedem pra enviar a mesma coisa novamente).

Último contato foi dia 25/07 por e-mail de no perfil da Dazardbet.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Good evening! I have already sent all the possible statements that are available on Binance! Proof of deposit everything they asked for and there is no way to verify my account! They always ask for the same thing even though I sent everything they asked for! I don't know what else to do! I really need your help! If you don't intervene it will be difficult for them to check and pay me!

I'll send the receipts here! And the disagreement in the dazardbet support email and directly in the account as well

Here are the attachments!

I hope you can help me 🙏🏻

Boa noite! Já mandei todos os extratos possíveis que tem disponível na Binance! Comprovante de depósito tudo que eles pediram e não tem jeito de verificar minha conta! Eles sempre pedem a mesma coisa mesmo eu mandando tudo que me pediram! Não sei mais o que fazer! Preciso muito da ajuda de vocês! Se vocês não intervirem vai ficar difícil eles verificarem e me pagarem! 

Vou enviar aqui os comprovantes! E a discordância no e-mail de suporte da dazardbet e diretamente na conta também

Segue os anexos!

Espero que posam me ajudar 🙏🏻

Good afternoon!

I sent the statements of all the transactions in BINANCE again and again it was refused! Now I have no choice but to hope that you can intervene so that they can release the withdrawal and verify my account!

I look forward to hearing from you 🙏🏻

Boa tarde!

reenviei novamente os extratos de toda a movimentação na BINANCE e novamente foi recusado! Agora não tenho mais alternativa a não ser esperar que vocês possam intervir para eles liberarem o saque e verificarem minha conta!

Fico no aguardo 🙏🏻

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dazardbet Casino representative to join this conversation.

Dear Dazardbet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Good morning Mirka!

I look forward to the resolution of my case and thank you in advance 🙏🏻✅

Bom dia Mirka!

fico no aguardo e ansioso pela resolução do meu caso desde já agradeço 🙏🏻✅

Dear nandocantorsc52,

Thank you for bringing this to our attention.

We kindly inform you that in order to proceed with the verification of your account, we kindly ask you to re- upload the following document:

1. Transaction history from your crypto address of May showing all transactions income and outcome and deposit 

If you have any further questions, please don not hesitate to contact us.

Thank you for your cooperation.

Kind Regards,

Dazardbet Casino team

Thank you for the update.

Please notify me, when there is any update in your verification process.

Good evening!

So far no positive results!

I'll keep you posted

Thank you

Boa noite!

Até o momento nenhuma positiva!

Sigo no aguardo e vou atualizando vocês

Grato

Dear  nandocantorsc52,

We kindly inform you that the transaction history you provided shows only one date.

We kindly inform you to re-upload the transaction history, showing full May 2025 (01/05 - 31/05) in which incomes, outcomes and deposits are visible.

Thank you for your cooperation.

Kind Regards,

Dazardbet Casino team

Good morning!

What happens to Binance (digital wallet) what personalized statement comes out in Excel format, which contains all the movement of the month of May but the PDF does not appear this movement I do not know for what reason! That's why I sent all the statements and formats I could find on Binance, as well as the deposit slip, all with my name and e-mail address exactly as it is on my DAZARDBET profile! There's no reason why you shouldn't approve it, since everything is described on the receipts! I have already contacted Binance via chat and the statement provided is in EXCEL! I ask you to re-evaluate this information and check my account!

I ask Mirka and casino guru to help me solve this issue

As you can see, all the transactions for the month of May are described in this Excel spreadsheet!

I look forward to hearing from you

Bom dia!

O que acontece a Binance (carteira digital) o que extrato personalizado sai no formato Excel, onde consta toda a movimentação do mês de maio porém o PDF não aparece essa movimentação não sei por qual motivo! Por isso mandei todos os extratos e formatos que eu consegui na Binance e além do comprovante do depósito tudo com o meu nome e e-mail exatamente como está no meu perfil da DAZARDBET! Não tem motivo pra vocês não aprovarem sendo que está tudo descrito nos comprovantes! Já entrei em contato com a Binance pelo chat e o extrato fornecido esse em EXCEL! Peço que reavalie essa informação e verifique a minha conta!

Peço ajuda da Mirka e casino guru para conseguir resolver essa questão

Como pode ver está toda a movimentação do mês de maio descrita nessa planilha em Excel!

Fico no aguardo

Good evening Mirka!

I will send you a complete report of all my Binance wallet transactions! It's the only way to see all the transactions required by the "Dazardbet Casino Team".

as I can't generate a PDF as the Binance chat assistant explained, she suggested this general statement, but I can't attach the file in EXCEL format! So I'll send you the printouts of the pages ok

The latest transactions correspond to what you need so I think it's ok

"Dazardbet Casino Team"

I hope it will be resolved after these statements!

Thank you Mirka and the whole CASINO GURU team.

Boa noite Mirka!

Vou enviar um relatório completo de toda minha movimentação da carteira Binance! Única forma de ver todas as movimentações exigidas pela "Equipe do Cassino Dazardbet"

como não consigo gerar PDF conforme a atendente do chat da Binance explicou ela sugeriu esse extrato geral só que não consigo anexar o arquivo em formato EXCEL! Então vou enviar os print das páginas ok

As últimas movimentações correspondem ao que vocês precisam então acho está ok

"Equipe do Cassino Dazardbet"

Espero que seja resolvido após esses extratos!

Obrigado Mirka e a toda equipe CASINO GURU.

Good morning Mirka!

I see that the "Dazardbet Casino Team" has rejected the screenshots of the transactions I sent directly to https://dazardbet3.com/br/.

The cryptocurrency transactions of e-wallet brokers (BINANCE) are not the same as banks!!! The transactions come out in Excel spreadsheets, I've already talked to BINANCE support and there's no other way than in EXCEL spreadsheet format! As you can see I have already sent everything explained here and directly on the casino website https://dazardbet3.com/br/ and even so they are not approving the verification since everything is there in the documents my data and the movements with the dates and all the details!

I ask you to review this issue and verify my account so I can withdraw my funds totaling R$17,065.55 in BR currency.

Thank you

Bom dia Mirka!

Já vi que a "Equipe do Cassino Dazardbet" reprovou os e print das movimentações que mandei diretamente no site https://dazardbet3.com/br/

As transações em cripto moedas das corretoras de carteira eletrônica (BINANCE) não são iguais aos bancos!! As transações saem em planilha Excel, já conversei com o suporte da BINANCE e não tem outra forma a não ser em formato de planilhas EXCEL! Como você pode ver já mandei tudo explicado aqui e diretamente no site do cassino https://dazardbet3.com/br/ e mesmo assim não estão aprovando a verificação sendo que está tudo aí nos documentos meus dados e as movimentações com as datas e todos os detalhes!

Peço que vocês revejam essa questão e verifiquem a minha conta para eu possa fazer os saque dos meus fundos totalizando R$17.065,55 em moeda BR

Grato

Dear Dazardbet Casino,

Would you be able to confirm, if the transaction report submitted by the player is meeting the requirements? If not, would you be able to suggest a player, how can a transaction history be obtained from a binance wallet, that would show all needed information?

Thank you.

Dear All,

We kindly inform you that verification process was successfully completed.

Furthermore, we would like to inform you that two pending withdrawals were successfully completed.

We kindly request that you remain patient as we endeavor to complete the rest of the withdrawal requests as soon as possible.

Kind Regards,

Dazardbet Casino

Dear player,

Could you please confirm, that you received the mentioned withdrawals?

Good evening Mirka!

Yes I have already received 2 withdrawals but I still have a considerable amount to receive but it looks like it will be resolved in full!

thank you and I'll keep you updated ok

Boa noite Mirka!

Sim já recebi 2 saques mas ainda tenho um valor considerável pra receber mas pelo visto vai ser resolvido na totalidade!

agradeço e vou lhe atualizando ok

Thank you for the update.

We will keep an eye on the frequency and amounts of the received payouts in the following weeks.

Dear nandocantorsc52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning! The withdrawals are falling, there is still an amount missing and as soon as I complete it I will inform you!

Thanks for your help 🙏🏻

Bom dia! Estão caindo os saques, ainda falta um valor e assim que completar eu informo a vocês!

grato pela ajuda 🙏🏻

Dear player,

Could you please clarify, how much is still left to withdraw?

Thank you.

Dear nandocantorsc52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nandocantorsc52,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka