DAZN Bet - La cuenta del jugador está cerrada debido a problemas con el depósito.

I registered at this casino, deposited money, and clicked instant verification. Although it didn't verify my account, I played and won. I tried to verify again, and they blocked my account. I won the money with my own funds, without any bonus. They've already asked for a bank statement to process the transfer, and now they say I need to verify. They sent me a link that only lasts 45 minutes and says that if the time expires, I should contact their chat support. I contacted them, and the chat support kept sending me to their email, and the email support kept sending me back to the chat support, and now they're not even responding.

Me registre en este casino e ingresé dinero y le di a verificación al instante aunque no me verifico jugue y gane volvo a dar a verificación y me bloquearon la cuenta, gane el dinero con lo mio, sin bono, ya me an pedido extracto bancario para hacer la transferencia y ahora dicen que me debo verificar. Me mandan un enlace que solo dura 45 min y pone que si pasa el tiempo contacte con el chat, contacto y los del chat me mandan al correo y los del correo al chat y ya ni me responden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DAZN Bet.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you provided any documents to the casino for verification, such as the bank statement the casino requested?
• Are there any obstacles to providing the documents the casino requested?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas