DelOro Casino - El jugador no puede acceder a su cuenta y solicita un reembolso.

During the game, an error message suddenly appeared. After reloading the page, I was suddenly locked out. Chat is blocked, and emails are not being answered. My player account balance was €40, which I'm requesting to be refunded, but there's been no response from the company.

Während des Spiels wurde plötzlich ein Spielfehler angezeigt. Nach dem neu laden der Seite war ich auf einmal gesperrt. Chat wird blockiert auf E-Mails nicht geantwortet. Guthaben auf dem Spielerkonto betrug 40€ und wird Zurück gefordert aber es kommt keine Reaktion des Unternehmens

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear JAMI7414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru