DelOro Casino - La cuenta del jugador permanece cerrada sin respuesta.

Good afternoon,

Although my complaint was not resolved previously, I would like to complain that this casino blocked my account at the time and it is still blocked!

Since the complaints were canceled by both the guru and other entities, they should have sent an email to support@delorocasino.com by now, which has not happened to date.

Support hasn't replied, and of course they haven't given any valid reasons for blocking the account.

The last message I received was on :

September 3rd.

I send several emails to support and get no response.

Thank you.

Boa tarde,

Apesar da minha reclamação não ter sido resolvida anteriormente quero apresentar reclamação que este casino bloqueou a minha conta na altura e até agora a mesma está bloqueada !

Uma vez que as reclamações foram canceladas tanto pelo guru como por outra entidades, já deviam ter mandado algum e-mail pelo support@delorocasino.com o que não aconteceu até à data.

O suporte não responde, e claro não apresentaram argumentos válidos para terem bloqueado a conta .

A ultima mensagem que recebi foi no dia :

3 de Setembro.

Mando vários e-mails para o suporte e não obtenho resposta.

Obrigado.

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Dear bp54,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with DelOro Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What was your balance at the time of account blockage, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Katarina,

The account balance was 0 due to the situation previously described in another complaint.

Deloro's support has stopped responding, and both the guru and other mediators have already concluded the complaints, I have had no response from them and the account has been blocked for 1 month.

I want answers and to understand why the account is blocked without any response.

Katarina,

O saldo da conta era 0 derivado a situação anteriormente descrita noutra reclamação.

O suporte do Deloro deixou de responder , e tanto o guru como outros mediadores já deram concluindo as reclamações, não tive qualquer resposta da parte deles e a conta foi bloqueada há 1 mês.

E quero respostas e perceber porque é que a conta encontra se bloqueada sem me darem qualquer resposta.

Dear bp54,

We understand your frustration; however, we are unable to compel casinos to retain players. Like any business, online casinos reserve the right to refuse service to a customer. While their reasoning may vary, given that you have not incurred any financial losses, our ability to assist you in this matter is limited. I am sorry to be a bearer of a bad news. I will now close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Katarina