DivaSpin Casino - La cuenta del jugador ha sido cerrada.

I have made withdrawal requests since 6/23 and 6/24 and I have not been paid yet. My account was closed without notice and without sending an email or any specific reason. When I asked, the answer was administrator decision. However, every day that I visit support I get assurances that I will be paid normally and the days go by without me being paid and without having a timeframe. I have asked myself if my account needs verification and the answer I get is that if necessary we will notify you. So I have an account closed without notice and without explaining the reason and 1000 euros that I expect to receive from 6/23 and 6/24. Can you help me?

Έχω κάνει αίτηματα ανάληψης από 23/6 και 24/6 και δεν έχω πληρωθεί ακόμα.Ο λογαριασμός μου έκλεισε απροειδοποίητα και χωρίς αποστολή email ή κάποιο συγκεκριμένο λόγο.Οταν ρώτησα η απάντηση ήταν administrator decision.Παρολαυτα κάθε μέρα που επισκέπτομαι το support παίρνω διαβεβαιώσεις ότι θα πληρωθω κανονικά και οι μέρες παίρνουν χωρίς να έχω πληρωθεί και χωρίς να έχω ένα timeframe.Εχω μόνος μου ρωτήσει αν ο λογαριασμός μου χρειάζεται επαλήθευση και η απάντηση που παίρνω είναι ότι αν χρειαστεί θα σας ειδοποιήσουμε.Ετσι έχω ένα λογαριασμό κλεισμένο απροειδοποίητα και χωρίς να μου εξηγηθεί ο λόγος και 1000 ευρώ που περιμένω να παρω από 23/6 και 24/6.Μπορειτε να με βοηθήσετε?

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Has the casino provided any reason for the account closure?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

There has never been a withdrawal from this site. The money was collected from wagering free spins. I made a deposit and won some free spins, then I wagered the entire amount without violating any rules. The reason I was given was that the casino was closing. I am sending you the last communication I had with support by email.

Δεν έχει ξαναγίνει ανάληψη από το συγκεκριμένο site.Τα χρήματα συγκεντρώθηκαν από τζιραρισμα free spins.Εκανα δηλαδή μια κατάθεση και κέρδισα και κάποια free spins ,στην συνέχεια τζιραρα όλο το ποσό χωρίς να παραβιάσω κάποιον κανονα.Η αιτιολογία που μου δόθηκε είναι ότι κλείνει το καζίνο.Σας αποστέλλω στο εμαιλ την τελευταία επικοινωνία που είχα με το support.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Petros669,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika