Doctor Spins Casino - La retirada del jugador ha sido cancelada.

Doctor Spins Casino

Description:

Dear Casino Guru Team,

I hereby file an official complaint against Doctor Spins Casino, as my legitimate withdrawal of €400 was cancelled without reason.

I requested a withdrawal of exactly €400. The casino informed me of a processing time of 7 to 21 days. During this waiting period, I continued playing with my remaining balance and lost.

Today, July 12th, Doctor Spins simply cancelled my ongoing €400 withdrawal – without giving any reason or explanation via email. The money was simply credited back to my gaming account. Since the casino only allows one active withdrawal at a time, this cancellation blocks the entire withdrawal process for me.

My player account is verified and I have not violated any bonus or terms and conditions. I have attached a screenshot of the cancelled €400 withdrawal to this complaint as proof.

I politely request your assistance in investigating this incident and persuading the casino to pay me my €400.

Thank you so much for your help.

Doctor Spins Casino

Beschreibung:

Sehr geehrtes Team von Casino Guru,

ich reiche hiermit eine offizielle Beschwerde gegen das Doctor Spins Casino ein, da meine rechtmäßige Auszahlung von 400 € grundlos storniert wurde.

Ich habe eine Auszahlung über genau 400 € beantragt. Vom Casino wurde mir eine Bearbeitungszeit von 7 bis 21 Tagen genannt. Während dieser Wartezeit habe ich mit meinem restlichen Guthaben weitergespielt und verloren.

Heute, am 12. Juli, hat Doctor Spins meine laufende Auszahlung von 400 € einfach abgebrochen – ohne Angabe von Gründen oder eine Erklärung per E-Mail. Das Geld wurde einfach wieder auf mein Spielkonto zurückgebucht. Da das Casino immer nur eine aktive Auszahlung zur gleichen Zeit erlaubt, blockiert diese Stornierung den gesamten Auszahlungsprozess für mich.

Mein Spielerkonto ist verifiziert und ich habe gegen keine Bonus- oder Geschäftsbedingungen verstoßen. Den Screenshot der stornierten 400 €-Auszahlung habe ich dieser Beschwerde als Beweis beigefügt.

Ich bitte Sie höflich um Unterstützung, um diesen Vorfall zu prüfen und das Casino dazu zu bewegen, mir meine 400 € auszuzahlen.

Vielen Dank für Ihre Hilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

No, I haven't initiated any withdrawals there, nor have I made any further deposits. I've already written off the money, and as I see it, I'll simply gamble away the €400 and then delete the casino from my phone.

Nein ich habe dort sonnst keine Auszahlung angestoßen und auch keine weiteren einzahlungen gemacht ich habe das Geld eh abgeschrieben und so wie ich das sehe werde ich die 400€ dann einfach verspielen und dann das Casino von meinem Handy löschen

Dear Heike1310,

Since this casino has 20+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Doctor Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Best regards

Kristina