Dolly Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

payment from the credit card, it appears from the receipt but has not been credited. They replied that the payment had been refused even though I sent a screenshot of the payment receipt clearly indicating the company to which it was credited and the payment number.

versamento dalla carta di credito, risulta da ricevuta ma non è stato accreditato. Mi hanno risposto che il versamento era stato rifiutato anche se ho provveduto ad inviare uno screenshot della ricevuta del versamento con chiaramente indicato la società a cui è stato accreditato e il numero del versamento.

Dear Izzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I want to add my credit card report regarding the uncredited deposit.

Voglio aggiungere il report della mia carta di credito relativo al versamento non accreditato.

Dear Argotoffoli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thanks Kristina, I think I have given up on this recourse, unfortunately from experience I see that casinos out of control aams act without respecting the most elementary rules of transparency, so any lawsuit against them becomes final as long as you do not want to intervene legally.

I threw away a hundred euros.

everyone happens to be robbed at least once.

cordiality.

Grazie Kristina, credo di aver rinunciato a questa rivalsa, purtroppo per esperienza vedo che i casinò fuori dal controllo aams agiscono senza rispetto delle norme più elementari di trasparenza, quindi qualsiasi causa a loro carico diventa inappellabile sempre che non si voglia intervenire per via legale.

ho buttato cento euro.

capita a tutti di essere derubati almeno una volta.

cordialita.

Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint?

Of course you can close, but keep in mind that I am resigned not disinterested in any form of justice.

anyway thanks.

Certamente puoi chiudere, ma tieni conto che sono rassegnato non disinteressato ad una qualsiasi forma di giustizia.

comunque grazie.

We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.