Donbet Casino - Las ganancias de los jugadores están siendo rechazadas.

I had been playing online casino cabaret roulette and hit £5 on 35 black odd and x250 multiplier. This returned £1,250. My total bet was £299. Then I pressed repeat bet and added more chips on to the bet and the total bet is now £367. I staked £15 on 30 red even and hit it with x500 multiplier but by return was only £300 despite my bet being £367?! And of course the £15 staked money on 30 on x500 multiplier is £7,500 and so the balance owed they are refusing is £7,200! they are refusing any mistake or wrongdoing and won’t pay me my rightful winnings!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Donbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino provided you with details of the bet you made?
• Could you please share your communication with the casino regarding the incident and any responses you received regarding the investigation of your activity? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi Tomas, thank you.

no they haven’t. They have tripped also tripped themselves up with their lies too.

they stated that everything had been checked and bets had been paid correctly and there was no malfunction. Clearly this is incorrect but they were trying to stand behind that. Then, they stated that I hadn’t placed any money on 30 red at all, and of course this is where they tripped themselves up because the bet incorrectly returned me £300 instead of £7,500. Now if there was nothing staked on 30 how would it even return £300?!

I have forwarded you all of my email correspondence. They have never provided any counter evidence of any description to confirm their statements. I have provided transaction history with times and screenshots of the bet/chips.

I hope you can assist because this has been causing me a lot of distress!

best wishes

ollie

Thanks for your patience.

Have you asked the casino what bet arrangements led to your win of 300 GBP, if, according to them, the bet on number 30 didn't take place?

Please let me know.

Hi Tomas, they claim that nothing was staked on 30 and their servers haven’t identified any malfunctions but they also have acknowledged I did stake money of course and so they are just trying to wriggle out of my winnings.

are you confident you can help me to recover my rightful winnings?! Thank you so much for your help!

Thanks for your patience.

I would recommend you request a detailed record of the particular bet arrangement relevant to the incident.

If the casino won't provide it to you, kindly let me know. Save the conversation and send it to me for review.

I apologize for the inconvenience.

Dear olliewilson80429,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas I have requested counter evidence from them numerous times but to no avail. They have not been forthcoming with anything other than templated repeat emails and denial /non-cooperation.

please advise me of the next steps and anticipated timescales of the £7,200 being paid?

thank you for all of your help!

Thanks for your reply.

Please note that there are several options for achieving a 300-pound win resulting from a game round while not betting on number 30 directly "straight up". If there is no direct evidence of what your bet arrangement was, we might not argue that the casino pays what you are asking.

Kindly send me your attempts to receive the details of your bet from the casino.

Send the information to my email at tomas@casino.guru

Dear olliewilson80429,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru