Dragonia Casino - La verificación de la cuenta del jugador se ha retrasado.

I've been trying to verify my Dragonia account for over a month now, and it's still not complete. The casino has received all the necessary documents from me: my ID, a selfie with Dragonia in the background, a selfie scan, proof of my crypto account, and proof of deposit.

My verification page now looks like this.

Support tells me to be patient, but this process has already been going on for over a month.

Ich versuche seit über 1 Monat meinen Account bei dragonia zu Verifizieren und immer noch ist es nicht abgeschlossen. Das Casino hat von mir alle Dokumente erhalten perso, selfie mit dragonia im hintergrund, selfie Scan, Crypto Account Nachweis, Einzahlungsnachweis.

Meine Verifizierungsseite sieht jetzt so aus

Support sagt ich soll Geduld haben aber diese Prozess geht schon über 1 monat

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear batong,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Could you please advise if you provided all the required documents in the correct format?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hi Kristina.

I uploaded all the documents in the correct format. The casino didn't contact me at all on its own initiative; I logged in every day to check for updates.

Hi Kristina.

Ich habe alle Dokumente im richtigen Format hochgeladen. Das Casino hat überhaupt nicht von selbst mit mir kommuniziert ich habe mich jeden Tag eingeloggt um auf Updates zu prüfen.

Thank you very much for your reply, batong. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi Kristina. I didn't take a screenshot of the live chat, but my account has now been verified. I'm still waiting for my winnings to be paid out, though.

Hi Kristina. Ich habe keinen Screenshot vom Live Chat gemacht aber mein Account wurde jetzt verifiziert. Ich warte aber noch auf Auszahlung meiner Gewinne.

Hi Kristina, Dragonia has not processed any payouts yet.

Hallo Kristina bisher hat dragonia keine Auszahlung bearbeitet

Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

I would also like to say that my verification process alone took almost 2 months.

Ich möchte auch sagen dass meine Verifizierung alleine schon fast 2 Monate gedauert hat.

No further updates. Nothing has happened.

Keine weiteren Updates. Nichts passiert

Unfortunately, nothing has happened yet. I'm afraid I won't get my money back without help.

Leider ist immer noch nichts passiert. Ich fürchte ohne Hilfe werde ich mein Geld nicht erhalten