DrakeBet Casino - El depósito del jugador está retrasado y no se puede rastrear.

I made a deposit that appears to be in charge of the Gumroad store, which has nothing to do with gambling.

It doesn't appear in my balance

It is completely impossible to contact the casino or Gunroad

Hice depósito que m aparece a cargo del comercio Gumroad que nada tiene que ver con juegos de azar

No aparece en mi saldo

Es completamente imposible contactar con el casino tampoco con Gunroad

Dear Curritokira,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

• Could you please confirm if this was your first deposit with this casino?
• Also, could you provide the payment receipt or any transaction details related to the deposit? This will help us investigate the issue more effectively.

It’s important that we have as much detail as possible to fully understand the situation and move forward with resolving it. Your cooperation will be key in addressing this issue properly.

If you have any relevant communication or documents, please feel free to forward them to my email address at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I am sending you all the evidence.

I would like to add to the case that after complaining about what happened, I have been blocked on the website.

I would also like to add that they operate illegally in Spain without any enabling title.

I sent them several emails and they don't answer.

Another thing that catches my attention is that I don't see the terms and conditions anywhere.

It's all a bit murky

Thank you for your time

Le envío todas las evidencias.

Quisiera añadir al caso que tras quejarme por lo sucedido me han bloqueado en la web.

También quisiera añadir que operan ilegalmente en España sin título habilitante.

Les envié varios correos y no contestan.

Otra cosa que me llama l atención que no veo por ningún lado los términos y condiciones.

Es todo un poco turbio

Gracias por su atención

Evidence submitted

Evidencias enviadas

I have been able to access my profile from another computer. I am attaching a history of deposits that I want and of games. None!!!!

I think this casino is a fraud

He podido acceder a mi perfil desde otro ordenador. Adjunto historial de depósitos que me apetecen y de juego. Ninguno!!!!

Este casino creo que es un fraude

Hi Curritokira,

Thank you for the additional information.

To help us investigate the situation further, could you please clarify the following:

1. How many deposits did you make before realizing that none of them were credited into your casino account?
2. Could you forward any registration emails or correspondence from the casino that would confirm successful deposits in the past?

These details will be crucial in helping us understand the issue and pursue a resolution.

Thank you for your cooperation, and I look forward to your reply.

I can't specify how many deposits I made because they have blocked me.

I can send emails of charges from GUMROAD which I assume is the company that launders their money.

No puedo concretar cuántos depósitos hice pq me han bloqueado.

Puedo enviar correos de cargos de GUMROAD que supongo que es la compañía que les blanquea el dinero

They don't send anything when you register, but I do receive numerous emails from them about game promotions.

No envían nada al registrarte si que tengo un numerosos correos que me envían de promociones de juego

I found welcome emails and promotions

Encontré email de bienvenida y promociones

Do you need anything else?

Necesitas alguna cosa más?

Hi Curritokira,

Thank you for your continued cooperation.

Based on the details you’ve provided, it's difficult to understand how you could have made several deposits into the casino without any of them being credited to your account. Can you confirm if any of the deposits were actually credited to your account at all?

This information will be crucial in helping us move forward and investigate the issue further. If any deposits were credited, please share the corresponding transaction details.

I appreciate your patience, and I look forward to your reply.

I made two deposits, which were credited. I made three more deposits, for a total of five.

The last time I was able to access it they deleted all my history.

All deposits appear in the name of the GUMROAD business.

I don't know what more evidence I can provide when the casino uses a fake customer code and bank charges are useless to prove it.

Hice dos depósitos que fueron acreditados . Hice tres depósitos más, es decir un total de 5.

La última vez que pude acceder borraron todo mi historial.

Todos los depósitos aparecen a nombre del comercio GUMROAD.

No sé qué más evidencia puedo aportar cuando el casino usa un código de cliente falso y no sirven los cargos bancarios para demostrarlo

Hi Curritokira,

Thank you for providing additional details.

To help resolve this, could you please forward your bank statement showing the deposits made to the casino? In particular, please identify which deposits were successfully credited to your account and which ones were not. This will allow us to better understand the situation and assist in investigating the issue further.

I appreciate your continued cooperation and look forward to your response.

Hi Curritokira,

Thank you for providing additional details.

Just to clarify, I’m asking for a full bank statement showing the deposits made to the casino, not just screenshots. The statement should include transaction IDs, deposit amounts, and any relevant descriptors. This will help us understand which deposits were successfully credited to your account and which ones were not, so we can investigate the issue more thoroughly.

Thank you.

It's been almost a month since I opened the claim and sent them evidence.

I have the feeling that they don't want the casino to comment or that I'm lying.

I already explained that the deposits do not correspond to a casino with a gambling trade code but to GUMROAD.

The casino has cheated me and is making me feel like I'm the one to blame. It's outrageous.

Hace casi un mes que abrí la reclamación y enviándoles evidencia.

Tengo la sensación de que no quieren que el casino se pronuncie o que miento.

Ya le expliqué que los depósitos no corresponden a un casino con código de comercio de juego de azar si no a GUMROAD.

El casino me ha engañado y me está haciendo sentir como si yo fuera el culpable. Es indignante

Hi Curritokira,

Thank you for your continued responses. I completely understand your frustration and want to assure you that our goal is to help resolve your case as fairly and quickly as possible.

Unfortunately, we’re still at a point where we do not have a clear understanding of which deposits were successfully credited to your casino account and which ones were not. Without this crucial information, it’s very difficult for us to proceed further or challenge the casino’s actions effectively.

If you do not wish to send your full bank statement, that’s perfectly fine — however, I kindly ask you to clearly list the transaction IDs of:

1. The deposits that were successfully credited to your account
2. The deposits that are missing or were not reflected in your casino balance

This way, we’ll have a concrete base to work from and we can move the complaint forward.

We’re truly trying to assist you, but we need the complete and accurate details to continue.

Looking forward to your reply.

I apologize, but I find what this casino is doing so shameful and regrettable. They have kept my money without me having played it. They have blocked me and have not communicated.

The transactions that were not put into my balance are those from the 5th, 7th, and 8th. I didn't know that these charges were going to be made, so I tried to continue depositing.

They have all the information but unfortunately given their honesty I don't think they will collaborate too much.

Le pido disculpas pero me parece tan bochornoso y lamentable lo que está haciendo este casino se ha quedado con mi dinero sin haberlo jugado ,me bloquean y no se comunican

Las transacciones que no se llegaron a poner en mi saldo son las del día cinco siete y ocho yo desconocía de que estos cargos se fueran a ejecutar por eso intenté seguir depositando.

Ellos tienen toda la información pero lamentablemente dada su honestidad no creo que colaboren demasiado

After playing for many years and in many different casinos, this is the first time something like this has happened to me.

Después de llevar jugando muchos años y en muchos y variados casinos es l a primera vez que me ocurre algo así

Hi Curritokira,

Thank you again for your continued communication and the detailed information you've shared so far.

At this point, we must reiterate that we cannot proceed further with your complaint unless we receive the specific transaction IDs for the deposits in question. This information is crucial to verify your claims and take any further steps on your behalf.

To move forward, please provide the transaction IDs for:

1. The deposits that were successfully credited to your casino account
2. The deposits that were not reflected in your casino balance (specifically those from the 5th, 7th, and 8th)

If you are unable or unwilling to provide this information, we may be left with no choice but to close the case due to insufficient evidence to proceed.

We truly want to help you resolve this matter, but we need concrete and verifiable data to do so.

Thank you for your understanding, and we look forward to your final response.

It's getting endless..

Se está volviendo interminable..

Hi Curritokira,

Thank you for sharing the screenshot of your deposits — this is definitely a helpful step. To move forward, we now kindly ask you to clarify exactly which of the transactions shown in the screenshot were not successfully credited to your casino account.

Could you please:

1. Identify the transactions that did not go through (e.g. mark them by date and time).
2. Confirm which transactions were successfully credited to your casino balance.

Thank you in advance for your reply.

In the screenshot the last three are €52.16.

Please I have done everything you have asked me for two months and we have not even proposed to the casino but to talk

In the other claims Ho has been so eternal

En la captura de pantalla las tres ultimas de 52,16€.

Por favor he hecho todo lo que me ha pedido durante dos meses y no hemos ni propuesto al casino pero que hable

En las otras reclamaciones Ho ha sido tan eterno

Dear Curritokira,

I’m sorry we couldn’t reach a more positive outcome.

Over the past two months, we’ve asked several times for the exact transaction IDs of your deposits so we could verify which payments were credited to your account and which were not. Despite your efforts to share screenshots and dates, the lack of specific transaction references means we cannot substantiate your claim or challenge the casino’s records.

Without these verifiable details, we’re unable to move forward with an effective investigation. Therefore, we must now close your case as rejected due to insufficient evidence to support the complaint.

Thank you in advance for your understanding.

Best regards,

Petronela

Head of Complaint Resolution Center

Casino.Guru