Drip Casino - El jugador aún no ha recibido las ganancias.

Hello!

I encountered a problem that the casino does not want to withdraw my winnings, I won them on bets, at first I made a deposit of ~1500 euro, unfortunately the bets were lost, then I decided to top up my balance by 880 euros and from this amount I managed to come out on top by 3565 euros.

In the end, when I decided to make a withdrawal (08/29/25), they cancelled it and told me that the casino needed to do a check, send a photo of my passport on a clean sheet of paper with the date and last name written by hand, and also take a video selfie with my passport so that my face was clearly visible - I did all of this.

In the end, they told me that my data would be reviewed and said that this could take up to 31 calendar days.

I have all the screenshots and evidence.

And yes, my account is verified and has Prime status, which means that there is accelerated withdrawal of funds.

I have never encountered anything like this. I am shocked that this casino has a license, because you can easily make a deposit in seconds and withdraw in 31 days and I already doubt that they will withdraw them, there is a feeling of deception, although I could withdraw from there before,

Здраствуйте!

Столкнулся я с такой проблемой что казино не желает выводит мои выигранные деньги , их я выиграл на ставках , вначале я сделал депозит на ~1500 euro , к сожалению ставки были проигранныe , потом я решил пополнить баланс на 880 евро и из этой суммы мне получилось выйти в плюс на 3565 евро.

В итоге когда решил сделать вывод ( 29.08.25) , мне его отменили и сказали что для казино нужно сделать проверку , прислать фото паспорта на чистом листе бумаги с написанной от руки : датой и фамилией , так же сделать видео сэлфи с паспортом и чтобы лицо было хорошо видно - все это я сделал.

В итоге мне сказали что мои данные рассмотрят и сказали что это может длится до 31 календарного дня.

Все скрины и докfзательтсва у меня имеются.

И Да мой аккаунт верифицирован и имеет Prime status , который говорит о том что там присутствует ускоренный вывод средств.

Никогда с таким не сталкивался. Я в шоке от того что у этого казино есть лицензия , ведь депозит можно легко сделать за секунды а вывод за 31 день и я уже сомневаюсь что они их выведут , ощущение обмана присутствует хоть раньше я мог от туда выводить,

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I thank you, I am in good hands.

Я Вас благодарю я в хороших руках.

Hello !

It's been 2 weeks and one day since I can't withdraw my funds, unfortunately. Please invite a Drip Casino employee here.

Здравствуйте !

Вот прошло уже 2 недели и один день как я не могу к сожалению вывести свои средства , пригласите сюда пожалуйста сотрудника Drip Casino.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello! Dominica 🙂

No, I didn't receive it.

Здраствуйте! Доминика 🙂

Нет не получил.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

When exactly did the casino inform you that the verification process could take up to 31 calendar days?

Do I understand correctly that your winnings came exclusively from sports betting, and not from casino games?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I deposited real money (without bonus): first I made a deposit of a little more than 1500 euros and unfortunately I lost all this money on bets, then I deposited 880 euros and with this amount I came out on top on bets up to 3565.7 euros and when I decided to make a withdrawal it was cancelled on 29.08.25. The winnings were accumulated with my own funds.

Я внёс реальные деньги ( без бонуса) : вначале я сделал депозит на сумму чуть больше 1500 евро и к сожалению все эти деньги я проиграл на ставках , потом я внёс 880 евро и с этой суммы вышел в плюс на ставках до 3565.7 евро и когда решил сделать вывод мне его отменили 29.08.25. Выигрыш накоплен своими средствами.

I won everything only from bets, not in casinos 🙂.

Всё выиграл только на ставках не в казино 🙂.

08/29/25 I was told that the withdrawal could take up to 31 days due to their internal verification.

29.08.25 мне сказали что вывод может занять до 31-го дня в связи с их внутренней проверкой.

One bonus bet was from the casino, but I didn’t mix it with other bets, I placed it as a single bet, the winnings were 8.41 euros, which is to say that in essence it shouldn’t have affected anything.

Because my amounts from real money are much larger.

Одна бонусная ставка была от казино но я её не мешал с другими ставками , я её поставил как ординарную , выигрыш составил 8.41 евро это можно сказать что по сути ни на что не должно было повлиять .

Так как мои суммы с реальных денег гораздо больше.

I sent all the screenshots to email. dominika.l@casino.guru 🙂.

Все скриншоты я отправил на э-майл dominika.l@casino.guru 🙂.

Dear player, have you received any updates from the casino regarding your withdrawal or the verification process?

Are you currently able to log in to your casino account without any issues?

Do you currently have any pending withdrawal requests in your account?

Hello, Dominica!

09/19/25 I was told that my account is undergoing a 24-hour check from the finance department, there is no more information.

Yes, I can log into my casino account without any problems and yes, my withdrawal is still pending.

Здравствуйте , Доминика !

19.09.25 Мне сказали что мой аккаунт проходит 24 часовую проверку от отдела по финансам , больше информации нет.

Да , я без проблем могу войти в свой аккаунт в казино и да до сих пор ожидается вывод средств.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay, Dominica, thank you for your cooperation. 🙂

Хорошо , Доминика , Я Вас благодарю за сотрудничество. 🙂

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Drip Casino representative to join this conversation.

Dear Drip Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Mirka, thank you!

We're waiting for a response from a Drip Casino representative 🙂

Здравствуйте Мирка , спасибо Вам!

Ждём ответа от представителя Drip Casino 🙂

Hello dear player and Casino Guru representatives! Player's account is subject to additional verification due to paragraph 10.4 of the terms and conditions, that is

The Drip Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

Drip Casino

Thank you and Dominika and Miroslava, I received my money, I thought that Drip Casino was a scam casino, but I take back my words, everything is fine, the withdrawal was received, I also changed my review on TrustPilot to a positive one about Drip Casino, I had a story at another casino where I invested 3 thousand and won 5, but the casino there turned out to be scammers and I did not withdraw anything from there!

Thanks Casino Guru, you and your entire team are the best. Give me a link to Trustpilot and I'll write my review!

Благодарю вас и Dominika и Мирослава , я получил свои деньги , я думал что Drip Casino это скам казино , но беру свои слова назад всё хорошо вывод получен , так же своё review я поменял на trustpilot на позитивный о Drip Casino , была у меня история в другом казино где я вложил 3 тысячи и выиграл 5 , но там казино оказалось скамерами и от туда нечего не вывел !

Спасибо Casino Guru , Вы лучшие и вся ваша команда дайте ссылку на Trustpilot я напишу своё review!

Dear 555Rich555,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru