DrückGlück Casino DE - El jugador tiene problemas para completar la verificación de la cuenta.

Hello, I uploaded the documents required for a payout to Drückglück on Saturday evening after winning €300, but Drückglück has not yet managed to verify my account and therefore no payout is possible.

Hallo, ich habe am Samstagabend, nach einem Gewinn von 300€, bei Drückglück die für eine Auszahlung geforderten Dokumente hochgeladen, aber bis heute hat Drückglück es nicht geschafft mein Konto zu verifizieren und somit ist auch keine Auszahlung möglich.

Dear hotti67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait at least one more week. I will keep this complaint open and if there is no development by the end of this time frame, we will intervene.

Thank you in advance for your reply.

Best regards,

Kristina

Hello, thanks for your help, just managed to pay out.

Kind regards

Hallo, vielen Dank für Ihre Hilfe, konnte gerade die Auszahlung tätigen.

Mit freundlichen Grüßen

Awesome news, hotti67. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.