Dudespin Casino - La retirada del jugador se ha retrasado.

Good morning, I signed up to this casino and deposited €67. While playing, I won €600, which I withdrew, but the next day I received an email saying the withdrawal was cancelled. I immediately tried to log in to my account and found it under review.

The casino is not responding to my emails, and I find myself having lost my money plus my winnings.

Buongiorno, mi sono iscritto a questo casino ed ho depositato la somma di 67 euro. Giocando ho vinto 600 euro che ho prelevato, ma il giorno seguente ricevo mail con scritto prelievo annullato. Tento subito di accedere al mio account e mi trovo l’account in revisione

il casino non risponde alle mie e-mail, e mi ritrovo ad avere perso miei soldi più le mie vincite.

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Dear kappafg93,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. To fully understand the situation, please allow me to ask you a few questions.

• Are you currently able to log in to your account?
• Could you please clarify the exact dates when you made the deposit and subsequently requested the withdrawal?
• Can you confirm that you have completed the KYC verification process?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Good morning Petra, and thank you for your quick response.

I confirm that I do NOT have access to my account due to an "internal decision" they tell me, now I'll also paste the email I received yesterday.

The deposit was made on 12/01/2026 and the withdrawal was made on the same date.

I would also like to inform you that no verification was requested, as my withdrawals were cancelled and my gaming account was closed at the same time.

I also confirm that I obtained my winnings using the real deposit balance and not with the bonus offered by the casino.

Here is the email I received yesterday, I want to point out that I didn't do anything they say.

Dear Salvatore,

Thank you for contacting the Dudespin support team.

We would like to inform you that your account has been closed due to the Administrative decision.

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material violation of these General Terms and Conditions:

• using the Website for commercial purposes or in someone else's name or interest;

• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

We hope this helps clarify the matter for you.

If you have additional questions, please feel free to contact us via email support@Dudespin.com or via Live Chat.

Yours sincerely,

Dudespin team

Buongiorno Petra, e grazie per la celerità nella risposta.

Ti confermo che NON ho accesso al mio account per "decisione interna" mi dicono, ora ti incollo anche la mail ricevuta ieri.

Il deposito è stato effettuato in data 12/01/2026 ed il prelievo nella stessa data.

Ti informo inoltre che non mi e stata richiesta alcuna verifica, poiché i miei prelievi sono stati annullati e contemporaneamente chiuso il mio conto gioco.

Ti confermo anche che ho ottenuto le mie vincite usando il saldo reale depositato e non col bonus offerto dal casinò.

ecco a te la mail ricevuta ieri, preciso di non aver fatto nulla di quanto affermano loro

Dear Salvatore,

Thank you for contacting the Dudespin support team.

We would like to inform you that your account has been closed due to the Administrative decision.

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• using the Website for commercial purposes or in someone else's name or interest;

• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

We hope this helps clarify the matter for you.

If you have additional questions, please feel free to contact us via email support@Dudespin.com or via Live Chat.

Yours sincerely,

Dudespin team

Dear kappafg93,

Thank you for your reply and for providing the previous details.

To help us better understand your situation, could you please clarify the following:

• Have you made any successful withdrawals in the past?
• When was your last successful withdrawal, and how long did it take to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same method you used previously?
• Have you received any confirmation from the casino specifying which particular rule or condition was breached that led to the cancellation of your withdrawal? If so, please provide any supporting evidence, such as screenshots, emails, or live chat records.

You may either upload the documents directly to the thread or send them via email to petra.h@casino.guru.

Thank you again for your cooperation.

Hi Petra,

At that time:

I have never requested a withdrawal, it was my first withdrawal.

I deposited via Apple Pay, and withdrew via bank transfer to the IBAN associated with the same card used to deposit.

Everything the casino told me is in that email I pasted above, they didn't say what I broke, according to them

Ciao Petra,

allora:

non ho mai richiesto prelievo, era il mio primo prelievo.

Ho depositato tramite Apple Pay, e prelevato con bonifico bancario sull’iban associato alla stessa carta usata per depositare.

Tutto quello che mi ha detto il casino è racchiuso in quella e-mail che ti ho incollato qui sopra, non hanno detto cosa ho infranto, secondo loro

Hi Petra; I've forwarded you two documents that prove DudeSpin's claims are absolutely false. Please check your email, thanks.

Ciao Petra; ti ho girato due documenti che dimostrano che ciò che affermano DudeSpin è assolutamente falso. Controlla la mail, grazie.

Dear kappafg93

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you kappafg93 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Dudespin Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

I hope they deign to respond! Have you had any contact with them?

sperando si degnino di rispondere! Tu hai avuto contatti con loro?

I'm just wondering how you guys give this mess the status of "above average"

Io mi chiedo solo come fate ad assegnare a questo casino lo status di "superiore alla media"

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Excuse me, Peter, but don't you have any contact with these gentlemen? I was reading an old complaint from a colleague of yours who had direct contact.

Scusami Peter, ma tu non hai contatti con questi signori? Leggevo un vecchio reclamo di una tua collega che aveva contatti diretti.

Dear kappafg93, I have received direct correspondence from the casino representative saying they're looking into the matter and will update me soon. I will leave the timer active as is our policy until I receive any substantial update or a response directly here in the thread. Thank you for your patience during this time!

Thank you

Grazie

Good morning, is there anything new yet?

Buongiorno, non si sa ancora niente?

Second timer almost up. Any news?

Secondo timer quasi scaduto. Si conoscono novità??

@Peter, the timer has run out. It's been 7 days since you told me you were in private contact with the casino representative. Can I know what the status is? I've been waiting for news for over 20 days. Thank you.

@Peter il timer è scaduto, sono passati 7 giorni da quando mi hai comunicato di essere in contatto privato col rappresentante del casinò. Posso sapere a che punto siamo? Visto che sono più di 20 giorni che attendo notizie? Ti ringrazio

Unfortunately, I have not received any news from the casino representative. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Dudespin Casino. The casino representative has requested additional time to respond to the complaint.

Dear kappafg93, I will keep you updated about any new developments. Thank you for your patience during this time!

Hi, hasn't he told you anything yet?

Ciao, non ti ha detto ancora nulla?

Dear kappafg93, I wasn't given any details. I was asked to extend the timer so the casino representative has time to provide me with evidence. Thank you for your patience during this time!

Hi Peter, there are 2 days left. What are they doing? Are they creating the evidence?

Ciao Peter, mancano 2 giorni. Cosa stanno facendo? Le stanno creando le prove?

Good morning. They've asked you for more time to find evidence, evidence you don't yet have, and there are 13 hours left on the timer you've extended for the second time. I hope you at Casino Guru take action against this casino, which, as you've seen with your own eyes, defrauds its players and even makes fun of you who are trying to help us players. Giving them a score penalty would mean letting them continue to do what they want, just as they did to me and other players. I truly hope the casino gets a "TERRIBLE" review so it doesn't attract other players, because you at Casino Guru have visibility. For my part, I'm informing the casino that once this timer is closed, I'll publish everything on other forums and on Trustpilot, so they can be known for what they really are. I'll send a certified email to the Anjouan Gaming Authority, which will issue them a license with all the material collected (because I have the evidence) to inform them of how DudeSpin operates. Finally, I'll take legal action, because I'm not going to steal money, I'm going to work, and if I win, I deserve MY MONEY. Because if I lose, I don't request refunds, I don't ask for verification, I just silently accept defeat.

Buongiorno. Vi hanno chiesto più tempo per trovare delle prove, prove che ancora non sono in vostro possesso e mancano 13 ore al timer che avete prolungato per la seconda volta. Io mi auguro che voi di casino guru prendiate provvedimenti su questo casino, che come avete potuto constatare con i vostri occhi truffa i suoi giocatori e si prende gioco anche di voi che tentate di assistere noi giocatori. Dargli una penalità nel punteggio significherebbe fargli continuare a fare ciò che vogliono come hanno fatto con me e come hanno fatto con altri giocatori. Mi auguro davvero che il casino venga recensito come "PESSIMO" in modo da non attrarre altri giocatori perché voi di casinoguru avete visibilità. Di mio invece, informo il casino, che una volta chiuso questo timer provvederò a pubblicare tutto su altri forum e su trustpilot, in modo da farli conoscere per ciò che sono realmente. Invierò una pec a Anjouan Gaming Authority, che gli fornisce licenza con tutto il materiale raccolto (perché io le prove le ho) per renderli partecipi di come opera DudeSpin ed infine andrò per vie legali, perché io i soldi non vado a rubarli, vado a lavorare, e se vinco devo avere i MIEI SOLDI. Perché se perdo, non richiedo rimborsi, non chiedo verifiche, sto in silenzio accettando la sconfitta.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why did you extend even though the timer hadn't expired?

Come mai hai esteso anche se non era scaduto il timer?

Peter, may I understand if the casino has contacted you given your timer reset?

This is embezzlement.

Peter, posso capire se il casino sì è messo in contatto con te visto il tuo reset del timer?

Questa è appropriazione indebita.

Dear kappafg93, I have not received any new response, so I messaged the representative once again to remind them of the case and give them an additional 7 days to respond, as is our policy. I will update you about any new developments. Thank you for your patience during this time!

In data odierna ricevo mail da parte del casinò:

Adam (Dudespin) 

20 feb 2026, 11:59 EET 

Dear Salvatore, 

We hope you find this email in good health!

We are writing to inform you that your account will remain closed. Regarding your request for 600 EUR, please provide the following bank details so that we may assist you further:

•  Full Name (please include all names including middle names) :

•  E-mail :

•  Bank Account’s Owner name :

•  IBAN/Account no. :

•  Bank Name :

•  Bank location (Country) :

•  SWIFT/BIC :

We look forward to receiving these details at your earliest convenience.

Best regards,  

Dudespin team. 

ho appena fornito tutti i dettagli, vi terrò aggiornati.

Dear kappafg93, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Today I received a €600 withdrawal credit. Thank you all at CasinoGuru and DudeSpin for clarifying this.

In data odierna ho ricevuto l’accredito del prelievo di 600 euro. Ringrazio tutti voi di CasinoGuru e DudeSpin per aver fatto chiarezza.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kappafg93,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter