Duelbits Casino - El retiro del jugador se retrasa debido a problemas de cumplimiento.

After seeing there promotions I have registered with them then I got a offer on mail from them. I made a USD 23 deposit via crypto to check the vibe. The site is great , nice selection of games, sports bet etc. I played 100 spins which they offer in my mail after I wagered 20 USD winning on them is wager free. Then I bet 2-3 sports bet. I won some money in process Everything is great until now. The scam starts when you trying to withdraw. I made a 100 USD withdrawal request these guys just delaying it by saying we are checking money laundering etc. your account is flagged for compliance team etc. For 100 USD they are going so low imagine if amount is 10000 or 100000. There customer support is useless.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you submitted your withdrawal request?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents?
• When was the last time you communicated with the casino regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Javishsolanki,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika