Duelz Casino - La cuenta del jugador ha sido cerrada después de la consulta de retiro.

Right was playing this casino

lost money won money not bothered with how much I lost but what I am annoyed at is i withdrawal my money and when I spoke to the chat asking them how long it would take they closed my account and now I can’t get ahold of them .

this is disgusting and they aren’t answering my emails and there is no phone number to contact them on

Dear Mgallagher171986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your account was closed with the remaining balance still in it?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have got a response and been told it will take upto 72 hours before I receive payment .

so let’s monitor this and see what happens

Thank you for your reply, Mgallagher171986. Sure, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Still Waiting . So I was told 72houre and chased today and even told not upto 10 days

why are you guys withholding and scanning people !

Still no money no emails

right You have have days now to tell me if there is any issues but no you haven’t

you haven’t mentioned anything

so my complaint still stand and all my review will stand and never be taking downn

diagiring behaviour you a 24/7 site never have I had such crap support and waited so long for my winnings

Update

I got email saying there was a issue with my account and irs back in my cashier funds

right yiu out me on a time out so how will I get my money

this is disgustingly wrong and I am taking it further now

Can you please get back to my first reply and provide all the required information?

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.