Electric Wins Casino - El retiro del jugador se ha retrasado y el servicio de soporte no responde.

I made a withdrawal on 8/4 and in the chat they keep telling me to wait. Big load of withdrawals and that's it.

When I ask for more information, withdrawal code, withdrawal description, and so on, they tell me they can't give me the details.

What seemed strangest to me of all is that on the same day at 2 different times I spoke with the same representative and asked him about the official website and he told me 2 different pages. electricwins11.com then electricwins22.com and I was connected to the page electricwins77.com.

And when I sent it to him with a screen shot, he replied that I should contact the company's support email for more information and closed the conversation and no longer opens the live chat for me. They never answer emails. I don't know how I will get my money. Have you had a similar experience with this casino?

I have screenshots of all my conversations with them.

Έκανα αναληψη από τις 8/4 και στο τσατ συνέχεια μου λένε να περιμένω. Μεγάλος φόρτος αναλήψεων κ αυτό μόνο.

Όταν ρωτάω για περισσότερες πληροφορίες, κωδικό ανάληψης,περιγραφή ανάληψης και τετοια,μου απαντάνε πως δεν μπορούν να μου δώσουν τα στοιχεία.

Αυτό που μου φάνηκε πιο περίεργο από όλα είναι ότι στην ίδια ημέρα σε 2 διαφορετικες χρονικές στιγμές μίλησα με τον ίδιο εκπρόσωπο και τον ρώτησα για την επίσημη σελίδα του σαιτ και μου είπε 2 διαφορετικές σελίδες. electricwins11.com μετά electricwins22.com και εγώ ήμουν συνδεδεμένος στη σελίδα electricwins77.com.

Και όταν του το έστειλα με screen shot μου απάντησε να απευθυνθώ στο support mail την εταιρίας για παραπάνω πληροφορίες και έκλεισε την συνομιλία και πλέον δεν μου ανοίγει το live chat. Στα emails δεν απαντάνε ποτέ. Δεν ξέρω πως θα πάρω τα χρήματα μου. είχε κάνεις παρόμοια εμπειρία με αυτό το καζίνο?

Έχω screen shot από όλες τις συνομιλίες μου μαζί τους

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have never made another withdrawal.

I had made a request for 2 more but I had canceled it with the option it gave me.

Yes, I have screen shots showing that the account has been verified.

The winnings came from making a deposit and using bonuses.

But the amount they were asking for was obtained so that they could "unlock" the money and I did not raise the bet above the allowed limit.

Δεν έχω κάνει ποτέ άλλη ανάληψη.

Είχα κάνει αίτημα για άλλες 2 αλλά το είχα ακυρώσει εγώ με την δυνατότητα που μου έδινε.

Ναι έχω screen shot που δείχνουν ότι έχει γίνει επαληθευτεί λογαριασμού.

Τα κέρδη προήλθαν κάνοντας κατάθεση και χρησιμοποιώντας μπόνους.

Αλλά έγινε αποκτήθηκε το ποσό που ζητούσαν έτσι ώστε να "ξεκλειδωσουν" τα χρήματα και δεν ανέβασα το ποντάρισμα πάνω από το επιτρεπτό όριο

Thank you for your reply. Could you please forward screenshots of your pending withdrawals and your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I have sent you an email.

Thanks!

Σας έχω στείλει email.

Ευχαριστώ!

Dear Voula92,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Electric Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Electric Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Thank you, Attila