Elon Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello. I have been waiting for a payment of 600 USDT from the casino since March 31. On April 5, the operator in the chat told me to wait, but did not specify the exact waiting time. Previously, the casino paid out 100 USDT on the third day. But this time I have been waiting for 10 days. Your resource has information about how you helped people solve problems with payments from this casino, so I ask you for help

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Dear alonamorpl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified. All the casino's verification requirements are met and they confirm it. They just haven't given me any information about payout dates, so I'm worried about my funds. It's been 11 days and still no funds.

Hello. Today it has been 14 days since the request for payment was created. I am uploading a photo of the chat conversation today. They say to wait again, but 14 days for payment is too long. It takes a few minutes to withdraw funds to a USDT wallet.

Dear alonamorpl,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Yesterday in the chat they said again to wait for the payment to be processed. The third time they say the same thing and do not name any terms. You can wait forever, I think 15 days is enough for the payment. My account is fully verified.

Dear alonamorpl, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

The casino paid me all the money. I am closing the complaint. Thank you for your help.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alonamorpl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla