Evobet Casino - Se ha retrasado el pago de las ganancias del jugador.

-Evobet confiscated my initial deposit and winnings without evidence.

-Description: I am reporting Evobet for an unfair seizure of my funds. I deposited a total of $280 via crypto. My account was not under any bonus restrictions as I played with raw cash. After my balance reached $492.11, I requested a withdrawal.

To my surprise, the casino cancelled the withdrawal and deducted $386.11 from my account, leaving only $106. They sent me an email citing Term 12.10 (VPN/Fraud) but provided no proof. I have never used a VPN and my account is fully legitimate.

The most concerning part is that they confiscated $174 of my own deposited money ($280 - $106). This is a direct misappropriation of my personal funds. Even if winnings are disputed, the casino is obligated to return the full initial deposit.

I have contacted their support, but they refused to provide details. I am seeking your help to recover my full balance or, at the very least, my original deposit of $280.

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Dear frozenorb124,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i was fully KYC long time , and they delayed my withdrawal couple days ago, Today they took 386USD from my balance to their system without any proof that i violate their T&C

I want to emphasize the absurdity of this situation. My total deposit was $397 and my balance was $492. I only made a small profit of $95. Yet, the casino decided to seize $386, meaning they stole $291 of my own hard-earned money.

This is a clear case of a merchant abusing their Terms and Conditions to embezzle player deposits. No legitimate operator would confiscate $291 in principal just to avoid paying a $95 profit

here is my picture of my deposit :

here is my evo balance:

Update 14/01/2026: The Cyprus Securities and Exchange Commission (CySEC) has officially accepted my complaint and assigned it to the Investigations Department. I have provided the evidence to the casino, but they remain unresponsive. I am attaching the confirmation email from CySEC here for the Mediator to review

Dear frozenorb124,

Thank you for the additional information and attachments.

At this stage, we will continue treating the case as a delayed payment, or potentially an unclear/unspecified Terms & Conditions violation, until we have enough information to determine the exact nature of the issue.

To better understand the situation and move the complaint forward, I would like to ask you a few questions:

1. Do you currently still have access to your casino account, or is it fully blocked or restricted?
2. Can you please confirm whether all personal and registration details were filled in truthfully and accurately when you created your account?
3. Did you play casino games, place sports bets, or both? This information is important for determining how the case should be assessed.
4. Is there any chance that someone from your household or using the same IP address may have created or used another account at this casino?

Additionally, please share your full communication with the casino regarding the withdrawal and confiscation, including emails or chat transcripts.

You may either upload screenshots here or send them to us via email if requested.

Once we have these details, we will be in a better position to assess whether the casino’s actions were justified and how to proceed further.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your cooperation.

Karla

Dear CasinoGuru Team,

Thank you for your response. Here are the specific details regarding my account:

1. Account Access: My account is NOT blocked. I can still log in normally. However, my balance has been left 106 usd because the casino confiscated my $397 deposit and all my winnings without any explanation

2.Personal Details: All registration details provided are 100% truthful and accurate.

3.Type of Play: I played Sport bets

4.Household/IP: No, there are no other accounts from my household or IP. I am the only user.

5.Evidence of Communication: I have asked them multiple times why my funds were taken while my account remains open, but they refused to provide any specific reason.

-Strategic Point: If I had violated any serious terms (like multi-accounting or fraud), the casino would have blocked my account entirely. The fact that my account remains active but my initial deposit was stolen proves that this is a case of "Unjust Enrichment" by the operator.

-Conclusion: The fact that the casino uses "Taken to system" while leaving my account open clearly shows they are arbitrarily seizing funds. Under any gambling regulation, even if winnings are disputed, the initial deposit ($397) must be returned to the player.

I have already reported this inconsistency to the Cyprus Police and Central Bank of Cyprus, as it clearly shows they are targeting my funds rather than enforcing legitimate rules.

Regards, Nguyễn Việt Anh

this is their ridiculous cause

Dear frozenorb124,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear CasinoGuru Team,

-Thank you for your follow-up. Here is the latest update:

-Partial Fund Access: Evobet returned on $106 to my balance, which I have already withdrawn. However, this does NOT mean the case is resolved.

-Remaining Theft: They are still illegally holding $291 of my initial deposit (Total deposit was $397) and the rest of my balance. In total, they have confiscated nearly $386 from my account without any valid reason.

-Position: I withdrew the $106 because it belongs to me, but I strictly maintain my complaint regarding the remaining stolen deposit.

-I request CasinoGuru to continue the investigation and pressure Evobet to return my remaining deposit. I will not close this complaint until my initial investment is fully refunded.

Best regards,

Thank you, frozenorb124, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

Karla