Extreme Spins Casino - La retirada del jugador se ha retrasado.

On May 9th, I requested a withdrawal of €500 from Extreme Spins Casino. I had made several deposits on that site in recent months, and they subsequently offered me a bonus. I obtained the real money (€500) by fulfilling all the bonus requirements. I verified my account (I have confirmation emails for both the verification and the withdrawal).

In the online chat, I only get answers through a bot saying that the time to approve my withdrawal can range from 7 to 21 business days.

It's an unusual withdrawal time, and from what I've read from other users, nobody seems to be able to withdraw money from that casino. However, they don't have any problem with instant deposits.

I demand that the casino give me the 500 euros that I have earned by fulfilling all the wagering requirements that they had imposed on me.

I've attached images of the withdrawal request, account verification, live chat responses... Feel free to ask me for more information.

El día 9 de mayo solicité un retiro de 500 euros en Extreme Spins Casino. Realicé varios depósitos en esa página en los últimos meses y después me dieron un bono. El dinero real (500 euros) lo conseguí cumpliendo todos los requisitos del bono. Verifiqué mi cuenta (tengo mail de confirmación tanto de la verificación como del retiro).

En el chat online únicamente me dan respuestas a través de un bot diciendo que el tiempo para aprobar mi retiro puede ir de 7 a 21 días laborales.

Es un tiempo de retiro inusual y, por lo que leo de otros usuarios, nadie consigue retirar dinero en ese casino. Sin embargo, no ponen ningún problema para depositar al instante.

Reclamo que el casino me dé los 500 euros que he conseguido cumpliendo todos los requisitos de apuesta que me habían impuesto.

Adjunto imágenes de la solicitud de retiro, la verificación de la cuenta, las respuestas del chat en vivo... No duden en solicitarme más información.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello.

- I have not made any successful withdrawals at that casino before.

- Yes, my account is verified and I have sent you the email in which the casino confirms the verification.

- I received my winnings after fulfilling the wagering requirements of the bonus I was given.

All the best

Hola.

- No he realizado ningún retiro exitoso en ese casino anteriormente.

- Sí, mi cuenta está verificada y os he enviado el mail en el que el casino me confirma la verificación.

- He obtenido mis ganancias tras cumplir los requisitos de apuesta del bono que me dieron.

Un saludo

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Extreme Spins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.