FamBet Casino - El depósito del jugador se retrasa en el casino.

Hi,

I transferred 314 kr to this casino on Friday 05/09 which has not been credited. I contacted the casino and they said they would investigate the matter. This should take 4-5 hours. It has now been 2 days and they still have not contacted me. Chat says they are busy and cannot say when this will be investigated. I found this incredibly unprofessional of a casino. Serious casinos spend 5 minutes checking this. It seems like they do not want to investigate the matter. It would have been nice to have some help with this. This is the first deposit I have "tried" on this site.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FamBet Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward any relevant communication with the casino and your payment provider to natalia.b@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you. 

Best regards, 

Natalia

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Hello,

i have sent you an email.

Dear player, could you please specify what cryptowallet you used to make the deposit? To proceed with your case, could you please forward me the following documents to natalia.b@casino.guru:

• a full transaction hash (TXID) of the deposit
• a link or screenshot of the transaction on a blockchain explorer
• a screenshot of your transaction history in your casino account
• a screenshot from the cashier with the deposit address provided by the casino
• communication with the casino customer support (copies of emails or chat transcripts)

Dear Hansenboss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru