FatPirate Casino - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

I have been playing and I disputed over the weekend of of 26th August as I knew that I had a 1000 withdrawal I deposited as received many emails and messages to deposit.then on the Monday received a message closing my account keeping all my recent deposits and withdrawal.set replies being looked at.then a message saying my withdrawal has been cancelled can't be me as I can't sign in I am 76 not at all well so very upset

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FatPirate Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify the date when your account was closed?
• Did the casino provide you with the reason for closing your account?
• Do I understand correctly that you had a pending withdrawal of £1000 when your account was closed? 
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Testing

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I have received your email thanks just to say I received 500 of my winnings back in my account yesterday huge thanks

My account was closed Monday 29th I asked why that weekend I deposited quite heavily as I knew had a 1000 to come back received endless emails and messages never played the bonus loved the website just require my remaining 500 so the matter can be closed thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Foxhole13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia