FatPirate Casino - La retirada del jugador se ha retrasado.

I have had a jackpot win on 15th of June of over 42,000. Now since I’m on tier 2 it allows me to withdraw 3 x 500 every 72 hours.

my withdrawal has been under review since.

I have emailed numerous times and I keep getting the same answers.

delays which don’t seem to be moving.

im very upset and stressed because this is life changing money.

I will proceed to a solicitor if I don’t get anywhere but how long do I wait. I have withdrawn before.

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Dear Lorraine66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification? Which documents were you asked to provide recently, if any?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning Tomas.

Thank you for your reply.

Fortunately I have received my withdrawals today which is the 15/16th day after requesting them.

I have withdrawn before and I do not have any checks to do.

I never use bonus funds.

My issue is now I have over 39,000 pounds to withdraw and subsequently if this is going to take this long on each request I’ll be waiting for months if not years.

Would there not be anything in place to withdraw it all at once if a big win has happened.

Much appreciated

Lorraine ****

Thanks for your reply and the update.

If the payouts keep getting delayed, please forward screenshots of your recent completed and pending payouts, and please share your communication with the casino support on the topic of the delay.

Send this information to my email at tomas@casino.guru or post screenshots here.

Dear Lorraine66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Lorraine66,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Lorraine66

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from FatPirate Casino to join this discussion and provide their comments regarding the matter.

Dear FatPirate Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

At this stage, we are still attempting to establish contact with the casino through an alternative communication channel in the hope of obtaining their cooperation regarding this case.

We will allow the casino a final period of 7 days to respond before proceeding further. If we do not receive any reply within that timeframe, we may unfortunately have to close the complaint as unresolved due to the lack of cooperation.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Munya Shumba