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I’m having a problem again getting my withdrawal it’s been over two weeks and getting the same answers they saying there’s a delay how can this be possible there website states 3 days processing but not over two weeks I’ve had enough now I need your help getting my withdrawal I will not be using this website again once I receive my funds

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the issue?
• Could you please share a screenshot of the payout request as evidence? Post screenshot here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I’ve already passed the id check last withdrawal took 4 days but the first one took nearly 4 weeks now this one has so far been over 2 weeks when it only should take 3 days no bonus money and contacted them again today same answer there’s a delay

Dear Frosty02,

We hope you find this message in good health!

Following a review of your account in relation to your concerns, we are pleased to inform you that your withdrawal of 500 GBP has been successfully processed, and the funds were dispatched from our end on November 5, 2025.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,  

FatPirate team.

Thanks to the casino representative for your reply.

Dear player,

• Could you please confirm whether the payout reached you in full? May we consider the issue as resolved?

Please let me know.

Dear Frosty02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru