FatPirate Casino - Los retiros de los jugadores se retrasan debido a problemas con el proceso KYC (Conozca a su cliente).

Hi, ive been a loyal fatpirate player for a few years now im a VIP level 4 and recentlt had a lifechanging win it started great and they allowed me to withdraw a few different £1000(vip 4 limit) daily withdrawals and then a few days later my withdrawals were "restricted by the operator" untill i provided KYC i provided them on the day and have since been recieving the same repeated messages every few days there has been no progress on my case and it certainly feels that there is a lack of effort to actually help me, i have everything documented and recorded

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which game did you play to accumulate the winnings in question?
• Did you accumulate these winnings with or without an active bonus?
• When was the last time you successfully withdrew your winnings from this casino, and how long did it take for the casino to process and pay out the withdrawal?
• Have you passed the full KYC verification at this casino in the past?
• Which of your documents are currently pending verification in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I won the money on a jackpot i won the grandpot prize which was around £180k

I did not have any active bonus

I had successfully withdrew about £5k in £1k installments (daily) straight after winning after this they then asked for kyc nearly 3 weeks ago which i provided everything

No i have not passed or failed as they havw never requested untill now but they are purposelt delaying

It does not say any requests are pending it literally says that my account no longer needs verifying but they still will not let me withdraw

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player83737,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika