FCMoon Casino - Jugador advierte sobre problemas repetidos con el casino.

They have not tired me for 1 day, it's been 10 times since the same casino scam story, be careful and their support never provides a solution, they only know how to say that they are not at their level, nothing more.

Desde 1 dia que no me canselan ya van 10 veces la misma historia estafa de casino tengan cuidado y nunca da solucion su suporte sole sabe decir que no estan a su nivel nada mas .

Dear mariateamoyiyi,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with FCMoon Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

That casino does not always pay, it takes 3 to 2 days, it is not safe.

ese casino no paga siempre tarda 3 dias a 2 dias no es seguro

Thank you for your quick reply. Please note that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, an investigation of your gameplay, or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Could you please specify if there are currently any pending withdrawal requests in your casino account?

Dear mariateamoyiyi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.