FeliceBet Casino - El jugador aún no ha recibido las ganancias.

Hello everyone,

Unfortunately, I couldn't select Germany at the top; it says Puerto Rico. I deposited €4,000 and, with luck, won a total of €19,076.09, so €15,076.09 in net winnings. I'm now worried that the casino is significantly delaying the payout. I registered there 9 days ago and won, but I could only withdraw €5,000, which is the maximum payout per withdrawal. I only received it after 4 days, even though I immediately verified everything: ID card, proof of address, and a selfie. Then they wanted a bank statement showing my address and account details. I submitted everything, despite writing several times and struggling to get a response. They asked for my ID in hand, a photo, which I took immediately. So, I submitted all four documents. Then, two days later, I received the first €5,000 and requested the next €5,000. I asked the casino several times for payment confirmation because apparently, you can only withdraw €5,000 every two weeks or every week, but I haven't received a reply. Ignore everything. It's been 5 days since I cancelled the €5000 deposit. Yesterday, February 7th, 2026, I continued playing and won big. As written above, I've taken screenshots of all the betting history, including the casino winnings. The largest win was actually from betting. I've also included a screenshot of my name and account balance with all transactions in case the casino deletes them or something. My request, and the reason I'm contacting you, is that you can help me receive all my money within the next 1 to 2 months. Since the maximum payout is apparently €10,000 per month, it will take some time, but no longer than 6 to 8 weeks. I've already received my first €5000. I would like your support and for you to contact the casino and send me a payment confirmation, for example, every two weeks. On that day, the next payout is due, so I can rest assured. I believe that after this win, the casino will try to cause trouble and delay everything possible and not pay out, since I'm already verified. You've asked for absolutely everything you could possibly want – at least four documents. You're not actually allowed to say, "Please verify again," but my concern is that you're dragging things out and won't pay, since the first payment was already a huge struggle. I know Casino Guru says to wait two weeks, but the real problem here is that you're delaying the entire process. I think with your help and pressure, I'll receive my money within the specified timeframe – €5,000 every two weeks, as stated in the casino's terms and conditions.

Thank you for your support

Best regards

Michael.

Hallo Zusammen,

Ich könnte leider oben nicht Deutschland auswählen dort steht Puerto Rico, ich habe habe 4000 € Eingezahlt und mit Glück insgesamt 19076,09 € also 15076,09 € Rein Gewinn gewonnen, habe nun die Sorge das das Casino stark verzögert bei der Auszahlung, ich habe mich vor 9 Tagen dort registriert und Gewonnen könnte nur 5000 € Auszahlen das kann man dort maximal Auszahlen pro Auszahlung ,habe es nach 4 Tagen erst bekommen, obwohl ich gleich alles vertiziert hatte, also Personalausweiß Adressnachweiß Selfie dann wollten Sie noch Bankauszug wo man alles von der Bank als Adresse und mein Konto sieht alles eingereicht trotz merhmals schreiben wollten mit Kampf nach 2 tagen eine Antwort erhalten bitte Ausweiß in der Hand Foto habe ich dann gleich gemacht also 4 Sachen eingereicht ,dann 2 tage später erste 5000 € erhalten dann die nächsten 5000 € beantragt, ich hatte beim Casino mehrmals gefragt nach einer Zahlungsbestätigung weil man wohl nur alle 2 Wochen oder jede Woche 5000 € ausbezahlen kann habe keine Antwort bekommen ,ignorieren Sie alles bereits 5 tage her dann hatte ich die 5000 € storniert habe gestern den 07.02.2026 weiter gespielt und groß gewonnen, nun insgesamt wie oben geschriebenn habe alle Screenshots gemacht von den Wetten Historie von dem Teil Casino Gewinn der Größe Gewinn war eigentlich durch Wetten, dann Screenshot von meinen Namen und Kontostand mit allen Transaktionen falls das Casino es löschen sollte oder so, meine Bitte warum ich mich an euch wende, dass Sie mir helfen das ich in den nächsten 1 bis 2 Monate mein ganzes Geld erhalte, da man wohl maximal 10 tausend pro Monat auszahlen kann, wird es dauern aber nicht länger als 6 bis 8 wochen habe ja meine ersten 5000 € schon bekommen, ich möchte das Sie mich unterstützen und dass Sie das Casino kontaktieren das Sie mir eine Zahlungsbestätigung senden z.b alle 2 wochen an diesem Tag ist die nächste Auszahlung ,sodass ich beruhigt bin, weil ich glaube nach diesem Gewinn wird das Casino faxen machen und alles mögliche Rauszögern und nicht bezahlen, da ich bereits längst Vertifiziert bin mit wirklich allem was man nachfragen kann also gleich 4 Dokumente mindestens waren es, dürfen Sie eigentlich nicht sagen bitte jetzt nochmals vertifzieren, aber meine Sorge ist, dass Sie alles rauszögern und nicht zahlen, da es bei der ersten Zahlung auch schon ein großer Kampf war, ich weiß laut Casino Guru sollte man 2 wochen warten aber hier ist eher das Gesamte Problem das Sie den ganzen Prozess rauszögern und ich denke mit Druck mit ihrer Hilfe auch gleich mein Geld in der vorgebenen Zeit erhalten also alle 2 wochen 5000 € wie in den AGBS von dem Casino.

Vielen Dank für ihre Unterstützung

Liebe Grüße

Michael.

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Dear michi97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The complaint can be closed.

Beschwerde kann geschlossen werden.

Dear michi97,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

I repeatedly requested a deposit limit of €1 and wrote 10 to 15 times over more than two weeks that they needed to close my account due to gambling addiction. They ignored me and gave me a bonus. I gambled away all my winnings plus €10,000, so a total of €23,000 to €24,000. This is a fraudulent casino!!

Hallo,

Ich hatte mehrmals um einEinzahlungslimit 1 Euro gebeten, hatte auch 10 bis 15 mal seit mehr als 2 Wochen geschrieben das sie mein Konto sperren müssen wegen Spielsucht haben sie ignoriert und mir Bonus gegeben ich habe den ganzen Gewinn verspielt plus 10 tausend Euro also insgesamt 23 k bis 24 k das ist ein Betrüger Casino!!.

Hi,

Can I send them all the supporting documents, including my deposit records, the 10 to 15 emails I sent to the casino requesting that they finally ban me due to gambling addiction, and the email requesting that they change my betting limit to zero euros? The casino hasn't responded, and I've been asking for this for more than two to three weeks.

Hi,

Kann ich ihnen alle Belege zukommen lassen, die Einzahlungen von mir sowie die 10 bis 15 Mails ans Casino das sie mich endlich Sperren sollen aufgrund von Spielsüchtig, sowie die Mail das sie mein einsatzlimit auf null Euro ändern sollen. das Casino hat nicht reagiert und ich hatte schon mehr als 2 bis 3 Wochen darum gebeten.

Dear Michael,

Thank you for your update.

I am very sorry to hear about what has happened since your previous message. I understand this situation must be extremely distressing for you.

Since your original complaint was related specifically to the delayed withdrawal of €14,076 and you previously confirmed that the complaint could be closed, I would like to kindly ask whether we may now close this particular complaint as resolved, as the payment delay itself is no longer the main issue.

Regarding the new matter — your repeated requests for account closure, deposit limits, and self-exclusion due to gambling addiction — this is a separate and very serious issue. For clarity and proper investigation, it would be much better to submit a new complaint specifically focused on the self-exclusion and responsible gambling failure.

Handling these matters separately allows us to:

• Investigate the responsible gambling aspect properly,
• Review all your supporting documents in full context,
• Communicate clearly with the casino about the self-exclusion request,
• Avoid mixing two different types of issues within one case.

You are absolutely welcome to submit all supporting documents (emails, deposit history, limit requests, self-exclusion requests) in the new complaint, and we will review everything carefully.

Please let me know if you agree with closing this complaint regarding the delayed withdrawal so we can proceed accordingly.

Karla

Dear michi97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Karla,

Yes, this complaint can be closed. If you provide me with your email address, I can send you all the relevant documents. I will open a new complaint.

Hi Karla,

ja diese Beschwerde kann geschlossen werden, wenn Sie mir ihre Mail-Adresse kann ich ihnen alle Belege dazu senden ich werde eine neue Beschwerde öffnen.

Dear michi97,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

You can contact me on the email adress karla.m@casino.guru

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru