Fever Slots Casino Ontario - El acceso a la cuenta del jugador está retrasado.

I cannot play any games. I’ve deposited funds into my account and it’s just sitting there. It’s been over two weeks if trying to get a response from their email customer service with not a word.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fever Slots Casino ON.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino? Was this your first deposit in the casino?
• When was the last time you were in contact with casino support or live chat?
• Was there any game activity on your account?
• Have you passed account verification?
• Could you please share with me your communication with the casino when attempting to resolve the issue? Could you please share a screenshot of the situation or errors you experience when trying to play? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for this message. I’ve responded to the email address you provided with answers to your questions.

Thanks for the detailed explanation.

Could you please share screenshots or a video of what it looks like when you attempt to play a game in the casino?

Share the evidence to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear howremarkable,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru