FEZbet Casino - La cuenta del jugador ha sido restringida.

My account was suddenly limited, dropping from VIP Level 3 to Level 1.

The withdrawal limit suddenly decreased from 800 to just 500.

Whether the money will ever be paid out is also questionable, according to comments on Trustpilot.

mein Konto wurde plötzlich limitiert. von VIP Stufe 3 auf Stufe 1

800 Auszahlungslimit plötzlich waren es nur noch 500

ob das Geld jemals ausbezahlt wird ist auch fraglich, laut den Kommentaren bei Trustpilot.

Dear christopheeer9506,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if there have been any delays with the withdrawals you requested?
• Is the 500€ daily withdrawal limit adhered to in your situation?

Looking forward to hearing from you.

Best regards,

Tomas

Good morning Thomas,

I understand that 100%, but isn't it weird that this happens after you request a withdrawal for the first time? Instead of dealing with it, they just put obstacles in your way. The withdrawal was only requested this morning at around 00:30, let's see how it goes. You only get moderately meaningful answers from customer service.

lg Christopher

Guten Morgen Thomas,

Das verstehe ich auch zu 100% nur ist es nicht komisch das, dass passiert nachdem man das erste mal eine Auszahlung in Auftrag gibt? Anstatt sich um dies zu kümmern, legen sie dir nur Steine in den Weg. Auszahlung wurde erst heute früh gegen 00:30 in Auftrag gegeben mal sehen wie es nun weiter geht. Vom Kundenservice ansich bekommst du auch nur mäßig aussagekräftige Antworten.

lg Christopher

Being in the same situation, I would be frustrated as well.

Could you please advise whether your withdrawals are being paid out?

Please let me know about any other obstacles in receiving your payout.

Dear christopheeer9506,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.