FEZbet Casino - La solicitud de autoexclusión del jugador se ha retrasado.

I requested self-exclusion of my account on 06/24/2025 by sending various emails but it seems that they are not interested and pretend nothing is happening.

Ho richiesto l'autoesclusione del mio account il giorno 24/06/2025 inviando varie mail ma sembra non gli interessi fanno finta di niente. 

Dear Goldgemini10,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@fezbet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please specify the reason for closing your account? Please forward me the self-exclusion requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Thanks Kristina I sent you the emails I sent to FezBet the reason why I am requesting closure is for gambling addiction

Grazie Kristina ti ho inviato le mail che inviato a FezBet il motivo per cui richiedo la chiusura è per ludopatia

Thank you for your reply. I apologize, but I haven't received any emails from the email address you submitted this complaint from. Can you please forward everything again?

Dear Goldgemini10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru