Fiery Play Casino - El depósito del jugador ha sido bloqueado.

this is a scary place to play , dont ever try to play here , it will scamm you in the best way ever , not talking for withdrawls , but i am talking for the first step which is The Deposit . I deposited first time and it was successfull and i deposited for the second time with the same method cia crypto as the first deposit but my money never credited to my account . I talked with support they told me to wait 96 hours which i waited . After 96 hours passed still money not credited to my account so i talked with casino support again , they told me they cant do anything but they suggested me to write a complain here hahahhaha .

damn u cant get the deposit credited in your account , imagine the withdrawl . Dont ever try to play here this is scam

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Dear Fier0111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To help us understand your situation better, could you please provide more details by answering the following questions:

• What specific method did you use for your second deposit via crypto?
• Have you received any transaction confirmation or reference number for your second deposit?
• What was the response from the casino support when you contacted them again after the 96 hours?
• Have you experienced any other issues with deposits or withdrawals at this casino previously?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Petra

I have the documents from my binance app that the deposit to the casino was successful i have tax id and everything .

i talked with support again and they told to me it will take several days for the specialists to check . It doesnt make any sense i waited 96 hours already and + 1 day on top of that and still no answer . Do i need a year to recieve my deposit ? This is so wrong

Thank you for your reply and for providing the previous details, Fier0111.

Could you provide additional above mentioned evidence/communication you had with the casino regarding the matter? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Of course i will send through email

Its been 14 days and still they have not refunded my deposit . This casino dont deserve those points or above avarage casino . This is disturbing for them to steal your deposit money . Avoid this casino at any cost . Support is bad they only say wait wait wait and do shit , even when i ask them to contact the department they say they cant hahaha. It feels like i already lost my deposit money and i am not doing this review for my money but for the dignity because i got scammed and i dont any another person to get scammed

Thank you for your reply and for providing the previous details, Fier0111.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with the paymetn provider, if possible
• any additional relevant communication you had with the casino?

You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Fier0111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fier0111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra