Fight Club Casino - Cuenta del jugador suspendida durante las apuestas.

I was using my comp points and the casino turned my account off the wagering for the points is 5 x which I did

Dear Vicwalker,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Fight Club Casino. I’m afraid I will need more information regarding your problem.

• Please could you elaborate?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

I had free vip comp points I cashed in to play at the casino they are accumulated by making deposits and playing slots I don’t know if it was twelve or fourteen thousand my game was stopped in the middle of playing the rules say you have to play comp points 5x through to keep monies which I did so

Have you contacted the casino regarding the discrepancy regarding the wagering?

Could you please send me this communication, including what the casino replied to you?

Are you getting my emails at all

On your website my case says resolved what does that mean

Sorry my mistake looking at the screen wrong

I received emails from you however I don't understand the issue, based on the information provided.

Kindly explain what transpired.

Which games have you been playing?

How did you notice the discrepancy between the wagering of the bonus?

I used my comp points and wagered them through and the casino took my winnings

Thanks for the explanation.

Did the casino explain why your winnings were void?

Did they cite any rule as to why your winnings weren't honored?

Can you access your gaming history directly or request the records from casino support?

The casino said the bonus had a max win which it does not it’s a 5x wager

In the casino's terms and conditions, I found this:

"The maximum withdrawal limit from no deposit free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement.

The maximum winning from no deposit cash bonuses is 50 EUR/USD; 75 AUD/CAD/NZD; 4500 RUB; 500 NOK; 225 PLN; 275 BRL; 7750 JPY; 4500 INR; 0.002 BTC; 0.4 BCH; 0.03 ETH; 0.6 LTC; 800 DOG; 50 USDT; 0.22 BNB; 200 ADA; 750 TRX."

and

1. Comp Point Exchange is a bonus unless stated otherwise. Bonus Terms and Conditions apply unless stated otherwise.

Did the casino cap your winnings to 75 CAD or equivalent?

im assuming they did and I assumed that once you wager comp points there is no cap

I understand your point.

Were there any notifications or visible cues when you completed the wagering of your comp points?

Dear Vicwalker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.