FlashDash Casino - El jugador aún no ha recibido las ganancias.

Hello,

I have a balance of €4,000 with Flashdash. I submitted my KYC and requested a withdrawal of the entire balance on June 1, 2025. To date, no verification has been completed. I contact support daily, but they just keep putting me off. A VIP manager contacted me via WhatsApp, but she hasn't responded either.

I canceled the payment request today and submitted it again because I think it disappeared.

For me it's a scam but I want to get my money.

Hallo,

ich habe bei Flashdash ein Guthaben von 4.000€. KYC und die Auszahlung des gesamten Guthabens wurde am 01.06.2025 beantragt. Bis heute fand noch keine Prüfung statt. Ich kontaktiere täglich den Support aber der vertröstet nur. Eine VIP Managerin meldete sich per WhatsApp aber sie reagiert auch nicht mehr.

Ich habe heute die Beantragung auf Zahlung abgebrochen und neu veranlasst, da ich glaube die ist verschwunden gegangen.

Für mich Betrug aber möchte mein Geld bekommen.

Dear DennyZ8723,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear DennyZ8723,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, nothing happens at all. Neither verification nor withdrawal is processed. Support refers me to a VIP manager, and then there's no further response.

Nein es passiert überhaupt nichts. Weder Verifizierung noch Auszahlung werden durchgeführt. Support verweist an VIP Manager und dann kommt keine Reaktion mehr.

Dear DennyZ8723, if I understand correctly, your current pending withdrawal is dated June 11th. Could you please confirm whether you canceled the original withdrawal request from June 1st yourself?

I canceled myself because I thought the request had been lost. But no, nothing happened, not even the verification.

Ich habe selbst storniert da ich dachte die Anfrage ist untergegangen. Aber nein es tut sich nichts ja nicht einmal die Verifizierung

Dear DennyZ8723, I would kindly advise you not to cancel any further withdrawal requests, even if it seems like nothing is happening. Canceling and resubmitting may actually reset your place in the queue or delay the process even further — especially if the casino is slow to respond.

Please allow some time for the current withdrawal and verification process to be reviewed by the casino. I also encourage you to keep us updated with any new developments, such as a response from the support team, your VIP manager, or any progress on the KYC check.

Dear DennyZ8723,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino hasn't responded yet. Verification hasn't been completed, and neither has the payout.

Das Casino hat bisher keine weitere Reaktion gezeigt. Verifizierung ist nicht durchgeführt und die Auszahlung auch nicht.

Dear DennyZ8723, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please let us know when exactly you submitted your documents for the verification process to the casino?

Also, can you confirm whether the withdrawal request you submitted on 11th June is still the only pending request?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello,

no payout has been successfully completed yet.

Verification: Status Pending since 01.06.2025

Payment: Status Pending since 11.06.2025

I don't have any chat scripts. I requested them, but they haven't been sent to me. The alleged VIP manager isn't contacting me anymore.

Hallo,

es konnte noch keine Auszahlung erfolgreich durchgeführt werden.

Verifizierung : Status Ausstehend seit 01.06.2025

Auszahlung : Status Ausstehend seit 11.06.2025

Ich habe keine Skripte der Chats, ich habe diese beantragt aber bekomme keine gesendet. Die angebliche VIP Managerin meldet sich nicht mehr.

Thank you very much, DennyZ8723, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact FlashDash Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I contacted live support again to see how long the verification would take. His response was five minutes after the documents had been successfully uploaded. Then he apparently realized who else it was, and since then I've been blocked from the chat.

I even called the VIP manager's number, but there was no chance of getting anyone on the phone.

They're scammers, and I'm wondering what I can do about it. My €4,000 balance will probably never be paid out.

Ich hatte nochmals den Live Support gebeten un eine Aussage wie lange die Verifizierung dauert. Seine Antwort war 5 Minuten nach erfolgreichem Dokumenten Upload. Dann merkte er wohl um wen es noch handelt und seitdem werde ich im Chat blockiert.

Die Nummer vom VIP Manager habe ich sogar angerufen auch hier keine Chance jemanden ans Telefon zu bekommen.

Es sind Betrüger und ich frage mich was man dagegen tun kann. Meine 4.000€ Guthaben werden wohl nie ausgezahlt werden.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana