FlashDash Casino - El jugador enfrenta confusión sobre la acreditación de bonificaciones.

after completing wagering cash back bonus and already having money available in credit/deposit ballance recently started to happening that when trigger bonus rounds in the slot game. the winning is credited as another cash back bonus. after reaching out to help desk could not get any satisfactory answers. i was giving up few times before but now it just made me think i am being scammed. i have transcripts of live chats conversations where i asked about paragraph from t&c but unable to get answer. i am not sure what to do as this bonus is time restricted to 24 hours i did not start using it as it would be my bonus acceptance. if i let bonus expire i wont have any grounds to argue. so i am kindly looking for advice from someone who has more knowledge in this type of situation.

kind regards

apli

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FlashDash Casino. Could you please share the full game history in Excel format? Unfortunately, it is not clear from the screenshots you shared that your winnings were credited as another cashback bonus. I can see two screenshots with the real money balance. Please send more supporting evidence to my email natalia.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear player, could you please share the game history and the bonus history? If you don't have access to them, can you please ask the casino to provide you with them? Please send them to my email natalia.b@casino.guru for our internal review. Thank you!

Dear apli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru