FlashDash Casino - El retiro del jugador se retrasará un mes.

They haven't paid out my €400 winnings for a month. Live chat support always gives the same answer. No response via email. Does anyone know how to force them to pay me out? I won €400 with real money, without a bonus.

Here is the standard answer that has been coming in the live chat for 1 month-

Read

Polly

16:32

In exceptional cases, the processing of a withdrawal request may be referred to the relevant department for further review. This may take a little longer. When the review has been completed, we will send you an email to notify you.

I completely understand your feelings and appreciate your patience. I have referred your situation to the relevant department and I can assure you that we will do our best to resolve it as soon as possible.

If we have any news on your request, we will definitely contact you.

Seit 1Monat zahlen die meinen Gewinn 400€ nicht aus. Support im Livechat gibt immer die gleiche Antwort. Per @ mail keine Antwort. Weis jemand wie man die zur Auszahlung zwingen kann? 400€ wurden ohne Bonus mit echtgeld erspielt.

Hier die standart Antwort die seit 1 Monat im livechat kommt-

Read

Polly 

16:32

In exceptional cases, the processing of a withdrawal request may be referred to the relevant department for further review. This may take a little longer. When the review has been completed, we will send you an email to notify you.

I completely understand your feelings and appreciate your patience. I have referred your situation to the relevant department and I can assure you that we will do our best to resolve it as soon as possible.

If we have any news on your request, we will definitely contact you.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FlashDash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How long have you been a player at the casino?
• Is your account blocked, or is it accessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot of your payout request with the status visible, if available?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, I deposited €25 at the casino and activated the welcome bonus. I started playing, only slots, and won right away, so I was able to cancel the bonus because I earned the winnings with real money. I then played for a few more hours and finally withdrew €400. Since August 8, 2025, my withdrawal has had the status "pending." My account hasn't been blocked, and I also have a screenshot of my account. I just don't know how to upload it here.

Hallo, habe 25€ im Casino eingezahlt und denn willkommensbonus aktiviert. Angefangen zu spielen, nur slots, und gleich gewonnen, so dass ich den bonus stornieren konnte, da ich die gewinne mit noch echtgeld erzielt habe. Dann noch paar std. gespielt und dann 400€ Ausgezahlt. Seit dem 08.08.2025 ist meine Auszahlung mit dem Status "in Bearbeitung" . Gesperrt wurde mein Konto nicht, habe auch screenshot meines Kontos Weis nur nich wie ich den hier hochladen kann.

So here's the screenshot. Thank you in advance for helping me solve this problem.

So da ist der screenshot. Vielen Dank schon mal, dass Sie an der Lösung des Falles mir helfen.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ultra55,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite FlashDash Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Jana, thank you very much for your support. I hope things move forward now. Regards, Georg.

Hallo Jana, vielen herzlichen Dank für die unterstützung. Hoffe das jetzt Bewegung in der Sache kommt. Mfg Georg.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana